Susan Carson Email & Phone Number

United States

Manage accreditation process nationwide ensuring compliance with ACA and NCCHC standards; Develop and implement site specific systems and procedures; Conduct training on standards and accreditation process; Develop and update training materials; Create site specific paper, electronic audit folders and/or binder systems; develop and maintain share drives; Create and implement tracking systems to capture and report data, conduct data analysis and generate operational reports; Monitor compliance through Continuous Quality Improvement program.

Managed accreditation compliance process for 12 sites ensuring compliance with ACA standards; Developed and implemented site specific systems and procedures; Trained on standards and accreditation process; Created site specific paper and electronic audit folders, developed and maintained share drives, scanned and saved documents; Implemented tracking systems to capture and report data; Conducted data analysis and generate operational reports; Oversaw the Continuous Quality Improvement program by developing and updating assessment tools, trained staff, monitored monthly compliance and generated operational reports.

Virginia

Managed accreditation compliance process for 12 correctional sites, ensuring compliance with American Correctional Association standards; Developed and implemented site specific systems and procedures; Trained staff on standards and the accreditation process; Developed and updated training materials; Worked with staff to gather documentation from inmate medical charts covering their site three-year audit cycle; Created site specific paper and electronic audit folders for each standard, developed and maintained share drives, canned and saved documents; Implemented tracking systems to capture and report data; Conducted data analysis and generated operational reports; Monitored monthly compliance and generated operational reports; monitored compliance with continuous quality improvement and monitoring tools; served as a liaison between Armor and the Virginia Department of Corrections, developed and implemented tracking systems to capture and report data.

State Farm, Va

Managed a 210 bed male correctional housing unit overseeing offender classification, discipline, programs, services, security operations and maintenance; Supervised correctional supervisors, correctional officers and treatment staff; Prepared paper and electronic audit folders, maintained documentation electronically in shared drives; Collaborated with staff to present re-entry programming and services based upon evidence based practice principles; Trained in effective communication and motivational interviewing strategies and dialogue practices; Facilitated program for offenders serving lengthy/life sentences; conducted data analysis, developed and managed operational reports, inventories, databases and plans; Served as administrative duty officer on rotational basis; Served as adjunct instructor at the training academy.

Managed accreditation process ensuring compliance with American Correctional Association standards, developed review system and operational reports, conducted quarterly reviews; developed and presented training; Managed the offender grievance, disciplinary hearing appeals, daily law library access and publication approvals for over 1200 offenders; Supervised grievance and administrative staff; Developed and revised operating procedures, created schedules for annual reviews; Created and maintained computerized law library for offender legal research; Created and maintained computerized tracking system for offender requests, informal complaints and reports; Involved with the creation and implementation of the Human Capital project, served as a member of the management committee developing and implementing project, developed goals, objectives and timelines, created Learning Teams was a member of a learning team and became SMS/Leader of a team; Conducted tours of the facility, created and updated informational brochures; Served as liaison between the facility and the Office of the Attorney General regarding offender litigation; Coordinated, scheduled and conducted safety inspections for regulatory compliance with OSHA, DEQ, EPA and State Fire Marshal; Generated and updated contingency plans, COOP, hazardous waste manual; Served as Administrative Duty Officer on rotational basis; Served as Adjunct Trainer at Training Center providing training to staff employed at five facilities.

Managed accreditation process ensuring compliance with American Correctional Association standards, developed review system and operational reports, conducted quarterly reviews, developed and presented training, created action plans; Developed and revised operating procedures, created schedules for annual reviews; Developed and implemented records retention system for storage of audit documentation; Conducted jail intake orientation, created and revised orientation materials; Investigated and drafted responses to offender disciplinary appeals at the institution and regional levels; Screened and hired offender workers for job assignments; Generated Annual Program Descriptions, Master Job Inventories, Cost Containment Plans, Master Site plans, Key Inventories, Post Orders and Post Audits; Conducted initial classification for jail intakes; Served as the facility CommonHealth Coordinator presenting wellness programs to employees; Performed counseling related duties during staffing vacancies.

Reviewed classification and placement recommendations and served as a voting member on the decision board; Conducted regional jail classification and classified short term prisoners at local jail sites; Investigated and drafted responses to inquiries from institutional staff, offender relatives, outside agencies and executive review; Participated in institutional visitation providing clarification, interpretation and performed case reviews; Maintained statistics, conducted data analysis and generated reports; Developed training materials on policy interpretation.

Bachelor'S Degree, Sociology

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