Susan Castaneda Email and Phone Number
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Susan Castaneda is a Vice President Transformation & Strategic Initiatives at The Hartford at The Hartford. She possess expertise in insurance, property and casualty insurance, call centers, underwriting, general insurance and 17 more skills. She is proficient in Spanish.
The Hartford
View- Website:
- thehartford.com
- Employees:
- 10
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Vice President Transformation & Strategic InitiativesThe Hartford Jul 2024 - PresentHartford, Ct, UsOversee the enterprise program that will reimagine business processes, leveraging Digital, AI and Gen AI to unlock next level business performance for The Hartford. Facilitate the program management of initiatives, priorities and integration of customer-centric solutions and advanced technology.
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Vice President And P&C Compliance OfficerThe Hartford Nov 2019 - Jul 2024Hartford, Ct, UsResponsible for managing compliance across the P&C Companies and Enterprise Compliance Programs including: Compliance Standards and Programs, Compliance Data and Analytics, Training and Awareness, Records Management, and the Consumer Data Rights Program. • Led substantiative compliance support of the P&C businesses significantly strengthening partnerships • Successfully integrated Global Specialty domestic and international • Drove significant improvement in Corrective Action turnaround times across Commercial and Personal Lines • Internally negotiated the successful resolution to a complex CA workers’ compensation recovery while balancing risk • Prepared Hartford Board Audit Committee materials for CECO• Served as the Hartford Next Leader for Compliance successfully meeting our expense reduction
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Avp Enterprise ComplianceThe Hartford Feb 2011 - Nov 2019Hartford, Ct, UsLead a team of four individuals who support Enterprise Business Services, Digital and Sales & Distribution with an emphasis on execution of compliant business practices, implementation of regulatory requirements and remediation of corrective action items. Provide compliance leadership and risk based problem solving over strategic initiatives and complex business projects including process excellence reviews, sourcing, e-commerce strategies and agent compensation. Coach and develop leaders to act as frontline compliance officers. Achievements Development of new compliance team focused on the risks associated with operations management including, execution, sourcing, strong quality strategies, telephone standards, privacy, etc. Creation and implementation across Enterprise Compliance of thought leadership/strategies associated with sourcing and e-commerce Risk based compliance leadership in a number of process optimization reviews including output, licensing & appointments that exceeded expense reduction targets
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Director P & C Operations/SalesThe Hartford Mar 2009 - Feb 2011Hartford, Ct, UsDirect daily operations of 225 member team. Participate in strategic planning functions, including countrywide operational execution, workforce planning and quality review council. Analyze and interpret data relating to performance indicators. Ensure compliance to team standards. Evaluate and augment controls as needed. Handle human resources functions including employee selection, performance appraisals and leadership development. Lead Consumer Markets Employee Engagement initiatives and serve as a strong leader in the establishment of the Enterprise Operations Employee Engagement Center of Excellence. Participated in a Consumer Markets Operations Council that partnered with the Customer Experience Management Group in developing performance analytics to drive execution within the call centers. Achievements Top overall performing Sales team, highest revenue generated per agent, strong quality execution Developed and executed a plan for employee survey performance improvement across Consumer Markets Operations resulting in improved results (moved from 59th to 62nd percentile) Developed coaching and data analytics skills of my leadership team resulting in performance improvement and increased engagement
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Compliance DirectorThe Hartford Jan 2006 - Mar 2009Hartford, Ct, Us
Susan Castaneda Skills
Susan Castaneda Education Details
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San Diego State UniversityLiberal Arts -
Junipero Serra High SchoolHigh School
Frequently Asked Questions about Susan Castaneda
What company does Susan Castaneda work for?
Susan Castaneda works for The Hartford
What is Susan Castaneda's role at the current company?
Susan Castaneda's current role is Vice President Transformation & Strategic Initiatives at The Hartford.
What is Susan Castaneda's email address?
Susan Castaneda's email address is sc****@****ord.com
What is Susan Castaneda's direct phone number?
Susan Castaneda's direct phone number is +121069*****
What schools did Susan Castaneda attend?
Susan Castaneda attended San Diego State University, Junipero Serra High School.
What skills is Susan Castaneda known for?
Susan Castaneda has skills like Insurance, Property And Casualty Insurance, Call Centers, Underwriting, General Insurance, Process Improvement, Commercial Insurance, Claim, Legal Liability, Risk Management, Casualty, Workers Compensation.
Who are Susan Castaneda's colleagues?
Susan Castaneda's colleagues are Don Willingham, Chelsea Chaves, Sue Chrisman, Mike Nagel, Alonso Vallado, Damian Judy, Michele Saavedra.
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