Susan Castro Email and Phone Number

• Provide complete end to end Specialty Contracting for CSATS Inc. and Visible Patiento Draft contracts, Customer Service Agreements (CSA), Business Associate Agreements (BAA) and Statements of Work (SOW), Evaluations and subscriptions.o Update templates to align more closely with MedTech Ethicon verbiage for consistencyo Created and maintain a tracking log of Open Deal contract status and where we are in the redlining process o Work with Global Data Management to ensure customers have a legitimate UCN for future integration o Perform first run of customer redlines and parsing questions when neededo Work directly with Assistant General Counsel for final review of redlines and contract updateso Refining metrics spreadsheet to track CSATS turn-around time of 3 dayso Ongoing audit of active contracts

Analyze and implement contract awards and/or amendments into the CARSIS or ICS Contracting systems. Execute payments due to Government customers.

• Provide complete end to end Specialty Contracting for NeuWave, LINX and a 6-month rotation in BWI o Created and maintained a valuable Contract Request Form (CRF) for the Sales team to submit complete and accurate requests to Neuwave or LINX mailboxo Deal desk function Lead by checking pricing limits for tier-based pricing and required price increases. Validate all approvals are received including CPC for any anomalies.o Lead redlines reviews, use WORD doc compare when needed. Utilize the Ethicon Contract language grid and the self-created capital redline grid for assistance, collaborate with the Learned Intermediary for additional guidance when necessary.o Load fully executed contract into ICS and send to HPE(TRIM)o Manually log all steps from start to finish in excel Agreement Log • Key CORE member of the NeuWave Conversion Team o Ensuring a hard copy, fully executed contract aligns with every loaded contracto Loaded and/or validated all active contracts into ICS systemo Assist with process flow charts and capital handoff procedures• Process created during the NeuWave and LINX conversion will be utilized for future integrations• Support the continued integration of NeuWave and LINX and its evolving business models by partnering with Contract Strategy, Marketing and the FSO to drive process improvements and efficiencies.o Incorporate new product lineso Complete Government checklists for new programs for CPC review• Deliver accurate and timely contracts with an SLA turn-around time of 2 days for NeuWave, 3 days for BWI• Process improvement - created capital grid to capture data collection language and commonly repeated redlines • Refine templates for new and changing program strategies to maintain consistency before legal review • Member of the Customer Communication Project: deliverables include enhancing our ability to provide accurate, timely and paperless contract related notifications through Customer Connect.

– Load Supplemental, State Program and Aids Drug Assistance Programs, including terms & conditions and pricing calculations into CARS/Medicaid System, Lead Contact for all system inquiries during payment processing, Gather corporate metrics and update on the SharePoint site for the Quarterly Business Review Summary and Commentary, Refine and maintain AIS tracking system, confirm PDL status to concur with current J&J existing contracts and Best Price Verification on a quarterly basis. Prepare contracts for documentation process and archiving. Support maintenance of SOPs and Work Instructions. Back up for CARS/Medicaid Supplemental contracting Senior Analyst.

– Analyze and prepare rebate invoices, load and maintain all information in CARS Medicaid system importing through scanning, CD or electronically. Process and analyze all rebate payment reports to verify that data is accurate and complete. Partner with J&J Accounts Payable and State contacts to ensure accuracy of payment. Generate checks in CCRA for dispute resolution and interest payments and reconcile all checks received. Process Dispute Interest payments. Prepare additional analysis and reports for payments as needed working closely with Medicaid Analysts and Senior Analysts. Settle invoices in CARS and track in log. Developed better processes for more efficient submissions. Assist Metrics & Reporting Analyst with running quarterly OPCO reports, Dispute Balance Analysis, Dispute Plan of Action, Aging Report, AMP/BP Report and the Well Dressed Metrics Payment and Pricing Timeliness Reports and post on SharePoint. Member of the Johnson & Johnson chapter of Women’s Leadership Initiative.

Prepared Supplemental and State Program contracts for approval, tracked process of taking an offer to an agreement through our AIS system. Designed and tested COGNOS reports. Validated state Preferred Drug Lists (PDL) against current J&J contracts using state web sites and PDL View system, coordinated state pool PDL participation, tracked which states contract individually or through a pharmacy benefit manager (PBM). Contact PBM representative to clarify any discrepancies with the contracts and for PDL distribution. Trained in loading contracts into the CARS Medicaid system. Created and maintained an excel spreadsheet tracking log for all State Special Program specifics such as rebate payments on programs by labeler and what programs have active agreement on file in order to determine which contracts we could terminate. Created a Master Record Index for entire Medicaid department, created presentations, and organized contract documentation for Records Retention, using TRIM for contract analysis. Partnered with Records Retention Manager to generate appropriate contract record numbers for our unique government agreements. Assisted in the creation and implementation of the Medicaid Supplemental AIS module including training of departmental members.

Authored the Standard Technical Operating Procedure documents for each new release of NCON including the Operating Procedure, Test Stats and Customer Acceptance Plan. Tracked daily metrics to be presented to all company associates on internal web page. Prepared the Corporate Quarterly Metrics, Collaborate with the Quality Management Organization (QMO) to record the Automated Documentation Library and Change Control procedures. First contact for the regional operating companies for concerns they had in a customer service capacity. Administered the departmental budget and balanced project hours. Corresponded monthly with the corporate financial team regarding budget and project time information.

Project Management (12/97-8/99 while still maintaining Regulatory Consultant position) Technical Writer – Follow process flow to take an Opportunity through the Proposal then Contract Stage, adhering to the QMO which was the Standard Operating Procedure. Track Opportunities, rewrite Proposals according to recommendations, and acquire proper approvals for a contract. Input financial information into the PCS system. Developed financial reports including a tracking database in Excel for Director of Finance. Assisted in creating and maintaining a Directory Assistance call database in MS Access. Consultant Regulatory (7/97-8/99) Technical Writer, rewriting and simplifying Docket summaries from government documentation distributed from the FCC for the Public Policy/Regulatory customers. This entailed minimizing large amounts of information into simple paragraphs for our clients on a 13/1 page ratio. Track main issues and develop analyses. Assisted in the Optimization Study for Call Centers by analyzing data and creating reports from the results in the MS Access database.

Overhauled the Worldwide SKU database which contained product information for all products BMS manufactured worldwide. Assisted in the transition from the Smartstar/Vax system to a client server AS400 system. Including training sessions for new users, validation of new system and troubleshooting problems, also responsible for the preparation of a Training Manual and customer service representative for assistance.Documentation Coordinator (10/94-12/95) Receive, log, review/analyze formula changes to BMS Products, and create Change Control form. Input formula and corresponding detail into the WorldwideTechnical Database.FINANCESenior Coordinator Accounting (8/92-10/94) Departmental salary budgeting, maintained the monthly Inventory, issued reports.Accounting Coordinator (8/89- 8/92) Assisted with yearly budget cycle, graphs/charts, utilized the Salary Budgeting SystemPC/WP Operator - (6/88-8/89) Basic office duties, created Pharmaceutical reports on the MAC Chemdraw program.