Oversee all collection duties for all open accounts. Review and approve credit applications and credit limits. Helped to program Microsoft Great Plains accounts receivable software. Oversee the implementation and train co-workers on the Great Plains accounts receivables software. Prevent loss by monitoring customer account balances; contact customers with exceeded balances and delinquency; suspend service on high-risk accounts. Collect on delinquent accounts by locating and contacting customers; establish repayment terms and schedules. Research billing issues, disputes and errors and forward to the appropriate terminal manager or billing manager for assessment to insure invoices were billed correctly. Process ACH payments and create debit and credit memos for accounts. Email spreadsheets with current statements of aging to customers. Prepare legal letters for severely past due accounts. Refer severely past due accounts to the collection agency. Post all lockbox and ACH payments on a daily basis and reconcile with bank statements.

Implemented new techniques and procedures for faster and better performance on our computer system and credit procedures. Promoted to Lead Credit Analyst V/Supervisor after 3 years of employment and supervised 5 collectors. Prepared the credit department training manual. Prepare and update weekly reports for the controller and CFO on delinquent accounts, NSF checks, bad debt, back order status. Run DNB reports and analyze all aspects of credit and determining credit limits. Perform all collection duties for all open accounts. Process credit card purchases and credits back to credit cards. Prevent loss by monitoring customer account balances; contact customers with exceeded balances and delinquency; suspend service on high-risk accounts. Collect on delinquent accounts by locating and contacting customers; establish repayment terms and schedules. Email spreadsheets with current statements to fulfillment customers. Research billing issues, disputes and errors and forward to the customer service manager for assessment to insure invoices were billed correctly. Prepare legal letters for severely past due accounts. Refer severely past due accounts to the collection agency

Observed and recorded weather conditions. Briefed pilots on weather conditions to their flight destinations. Worked with the Air Traffic Controllers regarding predicted bad weather time frames.2 letters of Commendation from the base commander and my OIC for weather/tornado preparedness