Susan Champlin Email & Phone Number

Syracuse, New York

• Develop, manage and educate NY and Vermont health care providers • Negotiate high level contracts with hospitals and ancillary providers for TRICARE • Manage professional staff for Regional office in Syracuse, NY • Provides education to physicians on provider reporting tool for payment model and incentive reimbursements • Facilitate marketing and charity.

28 Corporate Dr. Clifton Park/ Portland, Maine

• Develop, manage and educate provider network of over 17,000 hospitals, physicians and ancillary providers in NY, Maine, Vermont and NH
• Manage professional staff of 15 employees for 3 Regional offices
• Develop, produce and monitor departmental metrics
• Create training materials for recruitment, provider education and presentation skills
• Negotiate with large provider groups, independent physicians and PHO’s.
• Present to all levels from billing manager to C-Suite level

Schenectady, New York

• Senior Provider Relations Recruitment Representative
• Network Development and Recruiting in New York and Massachusetts
• Contract Negotiations from IPA to individual practitioners
• Presented to all levels from billing manager to C-Suite level
• Prepared seminar, provider education and in-service materials Acting Manager of Professional Relations
• Managed 20+ employees

Latham, NY

• Oversee internal provider relations representatives
• Submits monthly Non-Compliance reports
• QC inside representatives calls
• Weekly updates to the departmental manager
• Solves production problems as they arise for on-line systems
• Clarifies training and scheduling needs to maintain phone coverage