Susan Chaplin Email & Phone Number

Columbia, South Carolina Metropolitan Area

Columbia, Sc

South Carolina Department of Social ServicesChild Support Division CFS ProjectLed team of 50 test leads, testers, and analysts for $200M Child Support project successfully implemented on time and on budget from 10/1/2018 to 10/1/2019Hired, trained, and managed all testing personnelCreated and managed test schedule and authored Master Test PlanDefined overall Agile testing strategy and IEEE-compliant test processSelected, procured, and configured test tool suite for manual/automated testing using Microsoft TFS/MTM, UFT, SoapUI, LoadRunner, JAWS and othersManaged Functional, System, Regression, UAT, and 508/WCAG Accessibility test phasesDefined defect management process and analyzed metrics, trends, and root cause issuesDeveloped sprint-level test plans and reviewed test scripts and deliverablesEnforced test phase entry/exit criteria Managed configuration and data preparation for multiple test environments including data masking for PIICoordinated technical testing activities and Batch Execution sub-team executing CA Automation softwareProvided oversight and deliverable review for vendor testing activitiesServed as Production Release Manager to coordinate planned, periodic software releases for defects and enhancementsSupported Production processing for $300M annual SC Child Support collections and distributionServed as Requirement Manager and created Requirements Management Plan and processConfigured TFS to manage 5K State and Federal requirementsChaired Requirements Joint Review Committee and defined/managed requirements metricsGenerated final RTM deliverable illustrating traceability for 6K test scripts and 2K defectsProvided periodic status updates to OCSE federal auditors and IVV

Atlanta, Georgia, United States

GA Department of Community Health Integrated Eligibility (IES) ProjectCo-leader for team of 50 testers for $100M Integrated Eligibility implementation projectHelped hire, train and manage all test personnelDeveloped Master Test Plan, schedule and work estimates for each sprintDefined Agile testing strategy and approach using Rational Test Suite Configured DOORS, Rational Quality Manager (RQM), Rational Functional Tester (RFT), Rational Performance Tester (RPT), SoapUI, JAWS, and WAVE to address manual and automated software testing lifecycle Co-led test phases including Functional, Regression, Performance, Accessibility and User Acceptance TestDeveloped templates for test scripts, checklists, and defectsReviewed test plans for functional content and traceability and provided peer review feedbackEnforced test phase entry/exit criteria and managed configuration and data preparation for multiple test environmentsDefined defect management process and analyzed metrics, trends, and root cause issuesFacilitated defect triage sessions with functional and development teams Defined and maintained traceability from requirements to system components/test scripts/defects across multiple systems and test phases via Rational DOORS and RQMFacilitated requirements change control process and monitored metricsPerformed User Interface Design reviews for usability, consistency and 508 compliance

Atlanta, Georgia, United States

Assessed and evaluated market opportunities to develop Atlanta regional opportunity pipeline Provided subject matter expertise for Human Services clients within the Child Support and Integrated Eligibility IndustriesParticipated in SC Child Support Feasibility study to review proposed Agile strategy to implement a child support system using State resourcesProvided review comments and recommendations for approach to design, build and test using SC’s proposed approach and resourcesDeveloped business and technical proposal content for COTS-based Eligibility and Enrollment solutions for States implementing ACA legislation and Healthcare exchanges including Florida, Hawaii, Ohio, Vermont, and NebraskaManaged IE proposal team resources to ensure quality and on-time completion for functional and technical proposal documentation

Multiple Us Locations

TX Office of the Attorney GeneralChild Support Division TXCSES 2.0 ProjectLed team of 10 functional and technical testers including Accenture and subcontractor personnel to implement $225M TXCSES 2.0 Child Support Redesign projectDeveloped and managed the test schedule and work plan Defined the test strategy and processes for manual and automated testing using the Rational suite Configured all test tools including RequisitePro, Rational Quality Manager, ClearQuest, Rational Functional Tester and othersCreated and reviewed the Master Test Plan and deliverables for each system release Developed all test and scripting templatesManaged the testing of multiple, phased system releases including the Document Imaging release using Captiva and Documentum COTS productsManaged the development and maintenance of manual and automated test scripts to ensure complete requirements traceabilityDefined defect management process and analyzed metrics, trends, and root cause issuesConducted extensive review of requirements management processes, tools, content, and traceability to source requirements and downstream deliverablesParticipated in formal Requirement Process Improvement effort and defined numerous process revisions and enhancementsFacilitated requirement quality review sessions Assisted in designing the TXCSES 2.0 User Interface

Austin, Texas Metropolitan Area

Developed business and technical proposal content for winning response to $225M State of Texas TXCSES 2.0 custom solution for automated child support enforcementParticipated in BAFO and Orals for Texas Child SupportAuthored business and technical proposal content for winning response to $200M Massachusetts Comets HD custom solution for automated child support enforcementSupported Orals preparation for Massachusetts and develop Child Support functional demonstrationClientAccenture State Government Sector 2010

Columbia, South Carolina, United States

Led team of 50 test leads, testers/analysts for $200M Child Support Implementation projectHired, trained, and managed all testing personnelCreated and managed 100K hour project test schedule and authored $5M Test Plan Defined overall Agile testing strategy and DSDM/Scrum/XP/IEEE-compliant test processSelected, procured, and configured test tool suite for manual/automated testing using Quality Center, ClearQuest, QTP, SoapUI, and LoadRunnerManaged Functional, System, Performance, Security, Regression, UAT, and 508/ADA Accessibility test phasesDefined test script templates, peer review process and tester checklistsDefined defect management process and analyzed metrics, trends, and root cause issuesEnforced test phase entry/exit criteria Managed test environment configuration and refreshPlanned and managed sprint-level test manual and automated testingIdentified and escalated test and cross functional risks and issues to HP and clientCoordinated with 30 State and Federal interface partners to manage interface testing via batch, web services, and EDI/Connect: Direct Served as Requirement Manager and created Requirements Management Plan and processSelected and procured DOORS requirements management tool and configured DOORS to manage 10K requirementsManaged requirements Change Control BoardServed as UI Manager to define UI for Child Support, Family Court and Customer Service applications including creation of User Interface Standards documentOversaw creation of 2K wireframes for internal and public facing transactions such as application and payment processing HP ClientSouth Carolina Department of Social Services – Child Support Division 2008 - 2010

Atlanta, Georgia, United States

Subcontracted to Accenture for multiple implementation projects including Child Welfare and Child SupportSelected and procured requirements management tool and defined SDLC requirements traceability for successfully implemented Child Welfare projectFacilitated Child Welfare requirements validation and JAD sessionsCreated and managed the requirements traceability matrix for 1,000 business requirementsDeveloped conceptual designs for financial and person demographic subsystemsServed as Child Support BA to assess impact of legislative changes to Federal OCSE-157 Case Inventory and Collections ReportGenerated a detailed work plan and level of effort estimate for required 157 changesCreated requirements traceability matrix for over 300 business requirementsPrepared conceptual and detailed designs for program, system and database modificationsDeveloped business and technical proposal content for $200M Michigan and $200M South Carolina Child Support bidsZeroChaos/Accenture Clients Georgia Department of Human Services – Child Welfare 2005 - 2006New Mexico Human Services Department – Child Support Division 2005 – 2006Accenture State Government Child Support Practice 2005

Alpharetta, Georgia, United States

Established enterprise-wide process for Agile/Hybrid SDLC development and traceabilityCreated and managed project work plans for multiple successful projects Managed project scope and coordinated with client and vendor project managersFacilitated user requirement sessions with key client functional/technical stakeholdersSupervised technical personnel performing software package modificationsManaged and resolved functional and technical user interface issues Created user interface templates and design documentationDeveloped and executed integration and system test plans for portal functionalityDocumented and resolved testing incidentsAbel Solutions Clients BellSouth Tinker Bell VoIP Project – Phase 0 2004Coca Cola Fantasy Racing Game Promotional Website 2004

Trained and experienced in each phase of the SDLC for software implementation and maintenance projects Managed multiple projects and design, build and test teams within the State Government sectorDefined and implemented testing methodology, processes, and toolsets for Unemployment Tax Compensation, Licensing, and multiple Child Support projectsManaged project execution to ensure adherence to budget, schedule, and scopeSpecialized in Test, Requirements Management, and User Interface DesignDeveloped UI for statewide Child Support Websites for NM and GAMonitored and tracked project milestones and deliverablesParticipated in business development activities including presentations, demonstrations, and proposal developmentParticipated in rollout of various Accenture quality initiatives including 100% compliance of State Government projects with CMMI Level 4 Facilitated JAD sessions for requirements gathering in multiple domainsActed as a subject matter expert/business analyst for multiple child support projectsServed as Child Support Test Manager and Financial Team Development lead Provided production support including processing of $40M in annual collections for NM Child SupportMentored junior consultants and conducted internal evaluationsCompleted two years as a COBOL developer, system analyst, and Maintenance development leadAccenture Clients Georgia Department of Human Services – Child Support Division 2003 - 2004State of Tennessee Department of Human Services – Child Support Enforcement 2003Florida Department of Business and Professional Regulation– Licensing 2003New Mexico Human Services Department – Child Support Division 1999 – 2003Florida Department of Labor and Employment Security – Unemployment Div. 1996 - 1998