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@jsjcorp.com
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4 phones found area 231
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LinkedIn matched
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Susan Cherry is listed as Service Management / Help Desk Professional based in Sand Lake, Michigan, United States. AeroLeads shows a work email signal at jsjcorp.com, phone signal with area code 231, and a matched LinkedIn profile for Susan Cherry.
Susan Cherry previously worked as Help Desk Supervisor at Jsj Corporation and Senior Client Services Technician at Jsj Corporation. Susan Cherry holds Masters, Information Systems Management from Ferris State University.
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AeroLeads found 2 current-domain work email signals for Susan Cherry. Compare company email patterns before reaching out.
A highly accomplished and adaptable IT manager well versed in ITIL service management, desktop support and management, service desk operations, and general IT department operations. Leverages practical experience with strong leadership abilities, empowering teams to meet established business objectives. Hands-on, collaborative management style while being cost conscious and results oriented. Extensive experience meeting business needs by improving processes, designing systems, and implementing technology solutions to optimize operational efficiency. Creative, analytical thinker with demonstrated ability to troubleshoot problems, plan strategies to resolve issues, and implement effective solutions. Enthusiastic team player as well as high-achieving independent contributor. Skilled at writing and delivering a broad range of documentation, policies, procedures, and other communications to educate users, train employees, and promote services.
Listed skills include Itil, Change Management, It Service Management, Training, and 39 others.
A career timeline built from the work history available for this profile.
Grand Haven, MI
Lead, evaluated, trained, and coached team of Tier 1 and Tier 2 help desk technicians and factory on-site technicians in West Michigan and Mexico. Collaborated with other on-site technicians not reporting to me in the US, China, and India. Worked with external help desk support group who provided some of our Tier 1 services. Met on a regular basis with.
Grand Haven, MI
Worked as a tier 2 technician to troubleshoot and resolve more complex issues for Windows computers, and related equipment. Took help desk calls when all Tier 1 technicians are on calls.Followed procedures to resolve network printer, Active Directory account, and Office 365 licensing incidents.Provided remote support to customers at our different companies.
Big Rapids, Michigan
Developed, documented, and promoted Information Technology Infrastructure Library (ITIL) based service management processes including but not limited to service catalog, incident management, problem management, change management, configuration management, and request management in accordance with ITIL best practices to the Information Technology Services.
Big Rapids, Michigan
Managing the central IT service desk for the University, including help desk technology, staffing, and budgets. Hired, trained, mentored, and disciplined employees. Acted as a liaison to other IT departments to implement and improve processes and procedures to benefit customers. Worked on project teams to be the voice of the customer in both proactive and.
Big Rapids, Michigan
Managing the IT support needs for the College of Arts and Sciences, Library, and other smaller departments on the Big Rapids campus. This including managing over 1000 PCs, Windows, Novell, and Linux servers, and related technology. Hired, trained, mentored, and disciplined employees. Participated as the lead technical manager on major building projects..
Big Rapids, Michigan, United States
Taught one class per semester concurrently with other positions at different times/intermittently. Conducted classes, including Introduction to Microcomputers, Introduction to MS Office, Freshman Seminar, and Introduction to Networking.
Big Rapids, Michigan
Growing number of computers on campus and complexity of systems lead to increase in responsibilities. Coordinated support efforts and development of standards with other colleges and teams. Oversaw all aspects of IT services for university during construction of new Arts and Sciences Commons, doubling number of computers supported. Supervised team of.
Big Rapids, Michigan
Managed all aspects of computer labs and colleges’ IT (Windows and Macs), including budget, procurement, hardware and software support, training, troubleshooting, and student employee supervision. Provided hardware and software support to faculty and staff of two colleges. Managed networks, Novell Netware servers and user accounts, and printers. Conducted.
Grand Rapids, Michigan
Managed data and systems related to mapping and data analysis for small oil and gas exploration company. Assisted with analysis of data.
Traverse City, Michigan
Digitized well logs to put data in Cognos system for analysis. Assisted with maps of current projects.
Specialized in Data Analysis, Process Improvement, Quality
Activities and Societies: Association of Computing Machinery, President, 1986
Quick answers generated from the profile data available on this page.
Susan Cherry is listed as Service Management / Help Desk Professional.
AeroLeads has found 2 work email signals at @jsjcorp.com for Susan Cherry.
AeroLeads has found 4 phone signal(s) with area code 231 for Susan Cherry.
Susan Cherry is based in Sand Lake, Michigan, United States.
Susan Cherry has worked for Jsj Corporation, Ferris State University, Peninsular Oil And Gas, and Petrostar Energy.
You can use AeroLeads to view verified contact signals for Susan Cherry, including work email, phone, and LinkedIn data when available.
Susan Cherry holds Masters, Information Systems Management from Ferris State University.
Susan Cherry is listed with skills including Itil, Change Management, It Service Management, Training, Technical Writing, Technical Support, Project Planning, and Problem Management.
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