Susan Clark Email and Phone Number
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Social Media - Area Devolution Employer and Partnership Team, ScotlandManage and publish social media content via various platforms; Twitter, Hootsuite, Tweetdeck, within parameters of Department for Work and Pensions policies. Work with senior management to design and support social media platforms. Collaborate with partners and stakeholders to strengthen working relationships and deliver successful social media campaigns. Initiate sourcing and scheduling of innovative customer service toolkits, information and advice, opportunties and unusual job vacancies. Lead social media campaigns Scottish wide and local events. Led several Univeral Credit rollout themes, inclusive of Claimant Commitment and Digital by Default. Building capability throughout Northen and North East Scotland. DWP Digital Academy - Agile course. Digital Transformation - responsible for collaborating Scottish wide, identifying digital skills gaps, creating a Scottish Digital Driving Licence (internal) to build capability and engage in continuous learning. Undertook and successfully completed F4Gov Civil Service Degree via Chester University. Over twenty years Civil Service experience in a range of roles; Introduction to Tax Credits with HMRC (2 years), Action Team - working in the community, engaging and supporting customers (3 years), Universal Credit service centre (1.5 years), plus a number of Digital lead roles. Follower of Government Digital Service, DWP Digital blogs, UK and Scottish Government policies and legislation, plus the Third Sector. Volunteer at Arbroath Cats Protection. Cabin Crew with Virgin Atlantic, for two years; responsible for aviation safety , security and first class customer service. Diversity and inclusion a key learning throughout, travelling world wide. Met Sir Richard Branson several times during my career! Team Leader atTesco Customer Service Centre, Dundee, two years. Scottish and Newcastle; worked in De Stihls Nightclub, assistant manager in Belushis Bar - six years in total, gaining significant marketing experience, alongside a range of hospitality skills.
Department For Work And Pensions (Dwp)
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Social Media ManagerDepartment For Work And Pensions (Dwp) Oct 2016 - PresentArea Devolution, Employer and Partnership Team - ADEPT Scotland Department for Work and Pensions, Social Media Lead Digital Transformation and drive Digital Capability for Civil Servants and Citizens.
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Adviser / Twitter Account HolderDepartment For Work And Pensions (Dwp) May 2014 - Mar 2023Dundee, United KingdomOperational adviser - working directly with the public supporting people in to work and/or helping remove barriers in to work. Engaging and delivering Government Welfare to Work programme. Extensive experience supporting customers to access Government/partner/stakeholder schemes/help - Employability Fund, Discover Opportunities, Individual Learning Account, Craigowl and more. Highly skilled in delivering Digital agenda to raise awareness of social media links to job-seeking, increase… Show more Operational adviser - working directly with the public supporting people in to work and/or helping remove barriers in to work. Engaging and delivering Government Welfare to Work programme. Extensive experience supporting customers to access Government/partner/stakeholder schemes/help - Employability Fund, Discover Opportunities, Individual Learning Account, Craigowl and more. Highly skilled in delivering Digital agenda to raise awareness of social media links to job-seeking, increase customer and staff knowledge in use of digital tools. Twitter account holder @JCPDundee, communicating holistic advice/support/tools and networking with key partners linked to labour market, training, advice, mental health, further education and schools. Strive to deliver unique customer led service focusing on individual requirements - mock interviews, CV enhancement, confidence building, signpost to specialised support. Show less
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Centralised Operations TeamDwp, Jobcentreplus Jun 2013 - Mar 2023Dundee, United KingdomExciting new role! Employer Engagement via Social Media - looking forward to making this role a success, by engaging further with National Employer Support Team colleagues, via Yammer and further introduction, Aiming to manage Twitter accounts in North Scotland and link the success of these to NEST projects, pilots and employer news, feedback and engagement. (All dependant on approval of my ideas of course!). Also aiming to develop digital inclusion for DWP customers - how can we support… Show more Exciting new role! Employer Engagement via Social Media - looking forward to making this role a success, by engaging further with National Employer Support Team colleagues, via Yammer and further introduction, Aiming to manage Twitter accounts in North Scotland and link the success of these to NEST projects, pilots and employer news, feedback and engagement. (All dependant on approval of my ideas of course!). Also aiming to develop digital inclusion for DWP customers - how can we support digital inclusion with stakeholder support via JCP partners and provider? This role also presents me with an opportunity to learn about, manage and share Centralised Operations Team information, such as Welfare Reform, Freedom and Flexibilities and much more - looking forward to it !! Show less
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Digitalisation LeadDwp, Jobcentreplus Mar 2012 - May 2013Dundee, United KingdomWorking with Scottish Digital Forum to create innovative ways to support the digital agenda. Initiating staff up-skilling in digital ways of working : creation and promotion of a digital driving licence for all staff; training packages, delivery, coaching, master classes and diverse ways to engage with all. Organising 'digi days' and digital conferences to enourage, promote and raise awareness of digital changes to the way we operate. Developed social media strategy in North Scotland… Show more Working with Scottish Digital Forum to create innovative ways to support the digital agenda. Initiating staff up-skilling in digital ways of working : creation and promotion of a digital driving licence for all staff; training packages, delivery, coaching, master classes and diverse ways to engage with all. Organising 'digi days' and digital conferences to enourage, promote and raise awareness of digital changes to the way we operate. Developed social media strategy in North Scotland, introducing Twitter in various sites. Creating and implementing social media master classes to coach, inspire and instill confidence in staff. Communication tool included creation and monthly publication of monthly Digital Digest - what is going on and what changes are coming. Led NOS digital champions to create forum for innovation and initiative - fantastic digital champions in NOS who have excelled in up-skilling colleagues, being creative with customer group sessions involving customer PC's in sites and bringing digital to the front of our working lives. Show less
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Performance Improvement Team LeaderDwp Mar 2006 - Feb 2012Dundee, United KingdomLeading a team of people to improve Jobcentre Plus performance delivery and customer service. Analysing management information, creating innovative ways of working, coaching and supporting staff. Managing change and implementing successful delivery of change via analysing information, questioning information, delivering to staff via meetings, one to one coaching and aide memoirs.
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Action Team Adviser - Community BasedDwp Oct 2004 - Feb 2006Dundee, United KingdomWorking in communities with customers of DWP to build confidence, remove barriers and encourage routes in to work. Forming partnerships with local organisations and council to jointly engage with DWP customers; developing strategies to engage with and support people in to work. Key success with Grey Lodge Settlement in Dundee, a voluntary organisation in the heart of a community, striving to engage with local people and offer support; youth work, OAP adventures, special needs groups joining the… Show more Working in communities with customers of DWP to build confidence, remove barriers and encourage routes in to work. Forming partnerships with local organisations and council to jointly engage with DWP customers; developing strategies to engage with and support people in to work. Key success with Grey Lodge Settlement in Dundee, a voluntary organisation in the heart of a community, striving to engage with local people and offer support; youth work, OAP adventures, special needs groups joining the community, multi cultural excahnge visits across the globe. Together we supported 8 women to gain a qualification in child care, enhancing their qualifications and leading to paid employment. Show less
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Team LeaderHm Revenue & Customs Sep 2002 - Oct 2004Dundee, United KingdomTeam Leader within HMRC Tax Credit Offices - operated in this role as tax credits were initiated and was one of the first teams to operate live in Dundee TCO. Participated in 8 week training schedule, learning tax credit background, purpose and aim. Diversity, planning, team building, leading and change all formed part of the extensive training course. Involved in opening of TCO building in Dundee and was integral part of managing and supporting all new TCO staff to opening event. Trained and… Show more Team Leader within HMRC Tax Credit Offices - operated in this role as tax credits were initiated and was one of the first teams to operate live in Dundee TCO. Participated in 8 week training schedule, learning tax credit background, purpose and aim. Diversity, planning, team building, leading and change all formed part of the extensive training course. Involved in opening of TCO building in Dundee and was integral part of managing and supporting all new TCO staff to opening event. Trained and coached team of staff - covering diversity, internal IT systems, call coaching, call management, team working, customer service and devised numerous team building events to motivate and engage staff. Lead coach in Dundee TCO for over 500 staff members - devising coaching strategy, supporting tram leaders and providing/developing telephone coaching methods to support business needs and customer service delivery. Show less -
Jobcentre Plus AdviserDwp, Jobcentreplus Mar 2001 - Sep 2002Dundee, United KingdomDirect Entrant to Jobcentre Plus - began my career in Forfar Jobcentre Plus and worked through Direct Entrant training routeway - advisory skills, Government legislation, internal IT systems, customer service, JCP initiatives, barriers to work and benefit entitlement. Transferred to Dundee Gellatly JCP where I undertook various roles including new claims advisory role, New Deal advisory role and under 18 claim management.
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Cabin CrewVirgin Atlantic Airways 1999 - 2001London, United KingdomFantastic role! Richard Branson a delight to work for - was lucky enough to meet him several times in my short career with Virgin Airways - once at my 'passing out parade', once flying to New York, when he then took the whole crew for a top class meal in NY and once flying home from Antigua, when Sir Richard and his wife were returning from their island, Neckar. Dream job, travelled all over the world, met a diverse range of people, learnt about different cultures, cities and lives. Training… Show more Fantastic role! Richard Branson a delight to work for - was lucky enough to meet him several times in my short career with Virgin Airways - once at my 'passing out parade', once flying to New York, when he then took the whole crew for a top class meal in NY and once flying home from Antigua, when Sir Richard and his wife were returning from their island, Neckar. Dream job, travelled all over the world, met a diverse range of people, learnt about different cultures, cities and lives. Training is actually quite tough - contrary to popular belief - first aid, diversity, emergency air processes at sea, during fire and on land, exceptional customer service and in flight processes. Managed to see most of the world - New York, Las Vegas, Hong Kong, South Africa, Barbados (beautiful), Antigua, St Lucia, Orlando and Los Angleses - sure I missed some places! Show less -
Team Leader - Contact CentreTesco Stores Ltd 1996 - Sep 1999Dundee, United KingdomTeam Leader within Tesco Contact Centre - providing response to customer queries, complaints, technical issues, suggestions and compliments. Managing a team of customer service advisers to excel in customer service delivery, increase performance and enhance customer service delivery. Part of Tesco home-shopping initial development, from faxes to on-line shopping lists! Managing, analysing and reviewing the home shopping process to increase customer satisfaction, revenue, accessibility and ease… Show more Team Leader within Tesco Contact Centre - providing response to customer queries, complaints, technical issues, suggestions and compliments. Managing a team of customer service advisers to excel in customer service delivery, increase performance and enhance customer service delivery. Part of Tesco home-shopping initial development, from faxes to on-line shopping lists! Managing, analysing and reviewing the home shopping process to increase customer satisfaction, revenue, accessibility and ease of access. Involved with initial e-team - responding to and supporting customer with technical queries during home-shopping experience. Exceptionally customer focused, Tesco strive to meet customer demand and need. Show less -
Assistant ManagerScottish And Newcastle 1993 - 1996Dundee, United KingdomStarted work with Scottish and Newcastle at De-stihls nightclub in Dundee, bar work. Learning all aspects of the nightclub trade I became involved in promotional work - creating and sharing club memberships throughout Dundee and engaging with customers to join network of recognised customer groups and promotions. Met and accompanied bands, promotional guests and VIP visitors - providing VIP facilities, beverages and detailed event programmes. Promoted to trainee manager I recruited and… Show more Started work with Scottish and Newcastle at De-stihls nightclub in Dundee, bar work. Learning all aspects of the nightclub trade I became involved in promotional work - creating and sharing club memberships throughout Dundee and engaging with customers to join network of recognised customer groups and promotions. Met and accompanied bands, promotional guests and VIP visitors - providing VIP facilities, beverages and detailed event programmes. Promoted to trainee manager I recruited and interviewed staff, managed staff rotas, led promotional teams and events and beverage orders. Co-hosted 'Don't Forget Your Suitcase' with DJ, a take off from Chris Evans, 'Don't Forget Your Toothbrush', which created customer participation and enjoyment to increase customer numbers and media interest. Promoted to Assistant Manager in nearby public house, Belushis, alongside nightclub manager, Alex Mackay. Managed day to day public house business, inclusive of audits, expenses, staff wages, staff resource, staff up-skilling in NVQ's, orders and culture of public house. Great job! Show less
Susan Clark Skills
Susan Clark Education Details
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Foundation Degree - Pass -
Adam Smith College - Kirkcaldy, St Brycedale CampusHnc
Frequently Asked Questions about Susan Clark
What company does Susan Clark work for?
Susan Clark works for Department For Work And Pensions (Dwp)
What is Susan Clark's role at the current company?
Susan Clark's current role is Social Media UK Government- Area Devolution, Employer and Partnership Team - ADEPT.
What is Susan Clark's email address?
Susan Clark's email address is su****@****r.co.uk
What schools did Susan Clark attend?
Susan Clark attended University Of Chester, Adam Smith College - Kirkcaldy, St Brycedale Campus.
What are some of Susan Clark's interests?
Susan Clark has interest in Particularly True Crime, Social Media, Involve Them, Reading, Crime Fiction, Coaching And Inspiring Staff, What This Means To Dwp And Me, Which Is Excellent News, True Crime, Twitter Fan.
What skills is Susan Clark known for?
Susan Clark has skills like Social Media, Customer Service, Networking, Coaching, Leadership, Public Speaking, Employee Training, Oratory, Coaching Staff, Idea Generation, Inspiring People, Job Coaching.
Who are Susan Clark's colleagues?
Susan Clark's colleagues are Emma Smart, Johnathan Topliss, Tanya Reed-Balderson, Zain Aziz, John Hutchinson, Wood Bdc, Stuart Crutchley.
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