Dear Sir or Madam, My background includes over 20 years of retail customer service as well as being in charge of several associates. Currently I am an administrative assistant at an electrical cord company. My responsibilities include answering phones, filing, general office work, creating spreadsheets using Excel, sending off reference requests for new customers, receiving customer purchase orders, creating customer sales orders, packing slips & invoices in Quickbooks, shipping Amazon and Ecommerce orders. Most recently I worked as a receptionist/inside sales for an electrical cord manufacturer, where my responsibilities included answering a multi-line phone system, greeting customers and vendors, entering customer purchase orders, creating purchase orders for our vendors, creating work order build assemblies all through QuickBooks as well as making spreadsheets in Excel. Before that I was the merchandising team leader for Joann Fabrics, where my responsibilities included opening and closing, plan-o-gramming merchandise, customer service, and handling receiving/shipping duties.In addition to my experience I gained customer service as a part time seasonal cashier at a farmers market.I am confident that I can offer you the customer service, communication and problem solving skills you are seeking. Feel free to call me at 304-654-9023 to arrange an interview. Thank you for your time.I look forward to learning more about this opportunity! Sincerely, Susan Clay