Provided comprehensive support to the Product Owner, Developers, and QA Analyst on the Medical Attachments team. This included work within CHM, JIRA and Confluence. Actively engaged in daily stand-up priority meetings and bi-weekly retrospective/planning sprint cycles to guarantee on-time deliverables with maximum efficiency. Generated JIRA stories to facilitate seamless communication and task management for developers. Assisted in the strategic planning of future sprints by reviewing the JIRA backlog. Played a pivotal role in implementing requirements from Health Plans, including transaction setup and UAT support. Conducted thorough research to address production issues, liaising with customers to provide effective feedback and suitable solutions. Collaborated closely with developers to offer valuable insights and recommendations for enhancing software’s UI/UX usability and functionality. Managed the “Change Management System” (CHM), to ensure competence with developer tickets, ensuring smooth coordination and attendance at release approval meetings. Delivered additional support to the QA Analyst by assisting in testing efforts as required.

Executed functional, regression and integration testing for the Property & Casualty and Medical Attachment teams using EDI mailboxes and manual entry. Created and reviewed test cases for enhancements included in each release. Participated in regression prior to major monthly and minor off-cycles releases and maintained test case results for each program as needed. Troubleshooting data, analyzed results, and accurately documented all issues using JIRA. Collaborated with other teams to coordinate work efforts and assisted other QA team members, as necessary. Conducted and participated in QA interviews and provided feedback to hiring Directors/Managers.

Managed health plan and provider products for the Claim Status and Claims Management team. Collaborated with a team of Developers and Quality Assurance Analysts, used Agile methodologies for software development. Completed all functional, regression, and integration testing, while meticulously documenting and analyzing all related issues and recommendations for stakeholders. Maintained JIRA team board, created Change Management (CHM) Release tickets and linked worked stories. Coordinated testing efforts with large payers during UAT and through Implementation. Worked directly with developers to prioritize and address defects reported by the payers. Provided feedback and recommendations to developers on software usability and functionality. Investigated customer resources for feedback and requirement gathering on new products and existing products enhancements. Actively participated in relevant project meetings.

Conducted functional, regression, and integration testing for the Property & Casualty teams, thoroughly analyzing results and documenting issues using JIRA. Functioned as Product Owner while performing QA responsibilities, maintaining JIRA boards, and creating prioritized user stories with clear acceptance criteria. Provided mentorship and assistance to other QA team members, collaborated on changes with the User Experience team, and actively participated in project meetings. Developed and reviewed test cases for enhancements in each release, ensuring comprehensive coverage of testing scenarios. Manipulated claim (837) and attachment (275) files to align with testing scenarios, ensuring accurate testing outcomes. Collaborated with cross-functional teams to coordinate work efforts and provided assistance to fellow QA team members as necessary. Participated in quarterly Disaster Recovery Exercises, ensuring preparedness for unforeseen events. Coordinated testing efforts with stakeholders during UAT and implementation phases, providing valuable feedback to developers. Actively participated in project meetings and provided feedback on software usability and functionality enhancements. Reviewed and contributed to test case development for each release, ensuring thorough testing coverage.

Create test cases for functional testing. Execute functional, integration, and regression testing. Track defects and retest issues. Participate in team meetings.