A CT native, Susan is performance-driven, strategic, and highly engaging. As a VP level Operations Management Professional, she excels in delivering service excellence, culture focused and strives for continuous improvements. As a successful business owner of multiple companies herself, her entrepreneurial spirit brings 30 years of experience in start-up and early-stage business development, revenue growth, vendor relations, contract negotiations, transforming & revitalizing operations, and facilitating process & performance improvements. Susan’s passion is building strong teams and creating a work culture that creates an inclusive environment of trust, transparency, fun and respect. She also prides herself on enhancing customer and vendor satisfaction and can drive large-scale projects, functions, and operations from concept-to-completion all in alignment with business requirements.Susan’s leadership style has a stabilizing influence, regardless of the situation, and she excels in all phases of project management, operations management, strategy, logistics and creative marketing insight. She has earned top recognition for optimizing profitability, staff performance, operational efficiencies, and bottom-line results. She displays an ability to manage diverse projects & teams via collaborative leadership and analytical decision making.Susan is also proficient in several languages and has earned a reputation for delivering training & development for diverse groups. She has strategically transformed and revitalized underperforming teams and has enabled businesses to increase productivity and morale, through organizational structure analysis.
Listed skills include Management, Project Management, Business Strategy, Customer Service, and 46 others.
