Susan Corbett Email & Phone Number

Melrose, Ma, Us

System Patient Relations Manager/Human Rights Officer:Responsible for oversight of the complaint/grievance process across all departments of Hallmark Health System Inc.(HHS), ensuring patient concerns are appropriately addressed and resolved in accordance to CMS, DPH, and DMH regulations. Human Rights Officer for Hallmark Health System. Oversite for two locked psychiatric units, Responsible for assisting, advocating and educating patients, families and staff of patient rights in accordance with DMH regulations, respond to and file complaints on behalf of patients, and assist patients seeking legal advice/representation with regard to commitment process, CV application, S12, and the 3-day notice. Review restraint data usage in general, and follow up on debriefing with patients when adverse comments are noted. Facilitate Weekly Patient Human Rights Groups on Units.Active Member:Ethics Committee (Ethics Consultant)Ethics Certification from Harvard Medical SchoolHealth Care for All (PFAC Chapter)HHS Patient Family Advisory CommitteeHHS Patient Human Rights Group (facilitator)Service Excellence CommitteeWorkplace Violence Committee

Chem Credentialing --Hallmark Health System, Inc.

Lawrence Memorial Hospital, Medford, Ma