Marketing Executive and UK Microsoft Dynamics CRM365 SuperUser

• Organising specialised events with limited resources for students on site, and liaising with IT and social media and marketing teams to ensure maximum efficiency. Organising feedback to continually improve.• Ensuring student welfare and experience is top priority and championing this to all levels of the organisation• Successfully managing contractor, company and student relationships and solving complex issues whilst largescale ongoing construction taking place during tenancy. • Leading and organising viewing tours, and sales pitches for customers and stakeholders.• First point of contact for students, always ensuring fantastic customer service to continue high awards attained such as NSHS, RESI Awards, Customer Service Excellence, • Using new updated trial system TCAS version 6 integrated with SagePay to efficiently manage all aspects of applications, bookings, payments and welfare, ensuring full GDPR compliance• Responding successfully to any queries/complaint promptly and efficiently• Ensuring complete site sales, with 62% happy customer eligible rebooking status • Analysing Land Registry checks and guarantor documentation to ensure sales completion• Compiling detailed, accurate sales and daily site communication reports each day to managing directors and support team• Handling large volumes of delieveries and building rapport with tenants during collection• Responsibility as nominated First Aider on site with responsibility for Health and Safety of 1100+ tenants once fully constructed

• Interacting with customers daily and selling accommodation and services to students and parents. • Marketing and communicating The Apollo Works Site including managing social media pages, organising event and designing within Site marketing communication to current residents, influencing pricing strategies and generating new ideas to build on this and improve relations.• Utilising StarRez for all payments, invoicing, allocations, uploading signed documentation and generating specific reports to analyse data effectively for use (i.e. customer communication, marketing).• Ensuring 100% sales of all rooms with strict debt collection processes, and achieving results to ensure payments are made in full, on time. Organising Solicitor and Court action where required for recovery.• Completing Detailed Quarterly reports for investors, analysing data from various sources (including Competitor Analysis, Budget control, Income and Statistics) and collating these into clear concise reports.• Being proactive in finding and resolving issues, including liaising with contractors and support teams to ensure any problems are resolved urgently, and learnt from.• Stock Level management and working proactively to ensure critical items are in minimum stock level • Regularly deputising for the manager, making managerial decisions, taking responsibility for all areas of running the site, and readiness to solve issues at any time.• Successfully training other staff on computer systems used, and being approachable if any further assistance is required.• Leading and managing a team- supporting and developing staff so they can achieve their best, being enthusiastic and motivating. • Developing processes for critical and everyday tasks, building on previous experiences• Establishing critical spreadsheets and documents which must be accurate including financial information and personal details.• Always working on own initiative to ensure smooth running at all times.

Responsibilty for lone working with and caring for severly disabled children.Enhanced CRBIndividual and team working Adhering to Data Protection LegislationLiasing with management, organising events etc

Interacting with customers on a daily basisSelling Student AccomadationDealing with complaints/ queries in line with proceeduresUsing Intranet/ Oracle to organise and use Customers data in relation to Data ProtectionResponsibilty for Health and Safety of Students in 4 Large sitesResponding to and organising emergency situations