Susan Cuthbert Email & Phone Number

Forest Park, Georgia

Lead all operational initiatives to support coast to coast operations. -Overall supervision of after-hours call-center dispatch personnel. - Ensure accurate and timely tracking and reporting of accounts. -Assist and support the Operations Manager in training, developing and disciplinary action when necessary. -Monitor agents’ service levels and troubleshooting problems. -Encourage compliance with company policies and procedures. -Provide exceptional customer service, surpassing client and driver expectation. -Make all necessary adjustment to ensure on-time delivery.-Coordinate equipment utilization with mechanics. -Assist drivers with after-hours roadside service. -Assist drivers with problems at the customer or the yard. -Track driver movements to include knowledge of their location and activities throughout the shift.-Assist drivers with log errors in People Net and Rand McNally Fleet Management Systems.

-Schedule and coordinate driver runs ensuring on-time deliveries and pick ups.-Provide customer service in an efficient, professional and friendly manner.-Daily monitoring and updating of Bolt Dispatch and PeopleNet Fleet Mgmt Systems.-Coordinate inter-area 3rd party and company backhauls to minimize empty miles.-Contact ocean carriers, book shipments and issue export documents.-Coordinate equipment utilization with mechanics.-Compile and distribute month end, revenue and quarterly fuel reports.-Responsible for accurate and timely EDI updating. -3rd Party and Contract Carrier Invoicing. -Update driver DQ files.-Verify and approve driver settlement.

Receiving Data Entry ClerkInventory Data Entry ClerkTransportation Admin

Jersey City, Nj

All office procedures.