Susan D. Lund Email & Phone Number

Winchester, Nh, Us

Keene, New Hampshire, United States

Keene, New Hampshire

Grocery demand turn forecasting using proprietary item management system. Ad hoc reporting and correction of outliers, by product categories, warehouse locations, or individual items. Management of active email inbox of forecasting issues and requests. Consultation on and testing of replacement proprietary item management system. Technical writing and maintenance of SOP documentation. Creative writing and development of monthly training newsletter, distributed to approximately 800 peers, managers, and executives. Active content-creating member of employee wellness committee. Successfully designed and led wellness activity seminars on personality types utilizing the Myer-Briggs Type Indicator questionnaire, and best-practice organizational techniques utilizing bullet journaling.

Keene, Nh

Product forecasting using the Demantra system. Contract employee at C&S Wholesale Grocers.

Salt Lake City, Utah

At the world's only Remote Encoding Center - Encoded address information from flat mail and package images that are sent via computer telecommunications. Serviced operations from over 100 different cities throughout the United States, as well as internationally.Accurately applied coding rules to address blocks of digitally scanned mail pieces. Rapidly processed approximately 3000 mail images per day. Unfailing timeliness and dependability.

Sandy, Ut

Home based beadwork, jewelry design and photography studio. More than 20 years experience in bead stringing, stitching, weaving, teaching and pattern design. Personal interest in the study of antique bead history, fabrication methods and construction techniques.

Salt Lake City, Utah

-Accurate data management, mining and analysis of insurance product financials and usage patterns. -Creative development, administration, analysis and presentation of Internet-based surveys.-Design and program proprietary Excel and Access based financial analysis tools.-Efficient creation of ad-hoc financial and demographic analysis reports.-Redesigned inefficient reporting tools to save approximately 5100 wasted hours of rework per year.-Expanded client deliverables to include sophisticated survey creation, implementation and analysis package.-Developed dashboard reporting templates illustrating client utilization costs and trending patterns.-Created proprietary Excel templates incorporating new company marketing color palettes and branding.

South Jordan, Utah

I volunteered as a non-voting member of the board for 2.5 years prior to being elected President.

Salt Lake City, Utah

-Research and analyze complex issues relating to cost effectiveness of provider networks. -Design and recommend changes to programs, contracts, policies and procedures. -Create and manage financial and demographic reports on a quarterly, annual, or ad-hoc basis.-Executive presentations of findings and analyses. -Member of the Special Investigation Unit (SIU), which investigates and resolves potential fraud abuse cases.-Representative Member of the Utah Statewide Immunization Information System (USIIS) Oversight Committee, which is a program developed by the Utah Department of Health and funded, in part, by local and national medical insurance carriers.-Six Sigma Overpayments Prevention Project Team MemberTeamwork and analysis resulted in saving 21,180 labor hours and $42,879 in salary and benefits with an annual reduction in projected overpayments of $192,284. -Developed reporting and analysis system for client’s employee health clinic that accurately emphasized a cost savings of $327,333 over 5 years.

Murray, Ut

Home based beadwork and jewelry design studio.

Salt Lake City, Utah

-Reviewed medical records for completion and filing accuracy. -Interfaced with professional and para-professional personnel, providing clinical data for reporting purposes. -Assisted with departmental redesign of processes including implementation of TQM work teams, personal goals and department directives. -Volunteer member of Employee Activities Committee, assisting in organizing picnics, banquets, camping trips, prizes and other incentives for approximately 2000 hospital employees and their families.

Bs, Business Administration

Graduated with a 3.68 GPA.

General Ed, Genealogy, Psychology

Activities and Societies: Focused on calligraphy, poetry, creative writing, drawing and religion classes. Seriously studied graphic design.

Diploma, College Preparatory