Susan D Wright Email & Phone Number

Greater Milwaukee Area

Executive leadership for Children's Wisconsin, Children's Medical Group

Greater Milwaukee Area

Is a member of the Primary Care Administrative team, partners with clinic operational and medical leadership to advance the integration growth and improvement agenda for CMG clinics. Oversight for the performance for People, Service, Finance and Quality of 26 primary clinic sitesWorks collaboratively with 120 providers and 450 staff

Seattle Washington

* Oversight for cardiovascular services with 90 providers including; noninvasive, interventionist, electrophysiology, advanced cardiac support and cardiac surgery and research.* Partners with Executive Medical Director of Cardiac Services and Cardiac Surgery* Serves as a member of the Board of Directors* Provides leadership for 250 staff at 6 sites* Provides oversight for cardiac services at 8 outreach locations

Stillwater Minnesota

* Oversaw primary care and specialty care operations; including 8 direct reports, 100 physicians and advanced practice clinicians and 300 staff at six locations. * Served as Director of Nursing.* Partnered with the Clinic Administrator serving as a member of the management committee.* Provided leadership and oversight for an effective physician and operational leader’s steering committee with focus on the improvement of strategic initiatives centered on patient experience, quality patient care and provider and staff engagement.* Deployed a multi-disciplinary team that created and implemented primary care work flow redesign with a focus on patient centered care and Lean philosophies.* Provided leadership by partnering with physician and operational leaders to create a culture of quality by developing a multi-faceted support system with transparency and accountability resulting in:Excellent Patient Experience• Highest ranked National Research patient experience score within HealthPartners 52 clinics.• Highest ranked National Research score for patient access.High Quality Patient Care• Top performing group for 5 out of 9 topics within HealthPartners’ 52 clinics.• Achieved 32% improvement in mammography rates over 2 years.High Staff Engagement• Improved staff engagement scores in all areas of accountability. • Improved provider time spent working satisfaction scores.• Involved in NLRB nursing organizing effort, with an outcome of the withdrawal of the petition.Exceptional financial management• Increased unique patient count by 9 % in 2014.• Saved $1M annually and successfully closed 2014 under budget.• Increased provider capacity while decreasing provider and staff FTE’s.• Successfully analyzed and implemented a compensation model redesign for Advanced Practice Clinicians.• Developed strategies to address provider productivity and timely documentation.* Received an “Exceeds” performance review rating for each year for 10 consecutive years.

Webster City, Iowa

* Managed and led a staff of 13 direct reports and 140 employees.* Prepared for and passed Hamilton Hospital’s initial Critical Access Hospital state survey.* Completed a successful Board directed reorganization of clinical services.* Initiated and facilitated a leadership development program resulting in improved staff satisfaction scores* Achieved consistent “Exceeds” performance evaluations.

St Cloud Minnesota

* Overall management of two clinic sites and 250 staff.* Led process integration during Central Minnesota Group Health merger with HealthPartners.* Co-developed an enterprise integrity program and served as Clinic Compliance Officer.

Des Moines, Iowa

Master Of Science In Health Care Administration, Mha, Suma Cum Laude

Bachelor'S Of Science In Nursing, Bsn