Susan Deleo Email & Phone Number

Marlborough, Massachusetts, United States

Execute regional healthcare strategies integrating all healthcare business products and service offerings, including retail pharmacies, clinics, and other business units. Function as clinical and regulatory subject matter expert (SME) for assigned pharmacies, supporting and collaborating with district managers, corporate staff, and senior leadership.REGULATORY COMPLIANCE● Represented company interests during interactions with regulatory authorities, industry associations, and other entities to advance initiatives while ensuring business compliance with pertinent laws, regulations, guidelines, and industry standards.● Led preparation for various regulatory agency audits (Medicare Part B, URAC Specialty Accreditation, and DEA inspections).● Led meetings with and provided written/oral responses to various local, state, and federal regulatory authorities.● Served as an expert witness for depositions/legal trials and collaborated effectively with project teams, offering valuable regulatory insight and guidance to maximize outcomes and ensure seamless compliance with all applicable regulations.● Proactively remained up-to-date with regulatory guidance and market-driven insights, communicating pertinent updates to senior leadership and cross-functional teams.● Developed and implemented SOPs, policies, and guidelines to ensure compliance with external regulatory requirements.QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT● Reduced errors 75% areawide by advocating for employee-specific error reports to aid additional 1:1 training.● Coached and mentored direct reports and empowered district managers to drive pharmacy and healthcare initiatives, employee engagement, and increase overall performance.● Improved overall workflow in area pharmacy departments by providing constructive feedback on several company initiatives.● Successfully ranked above national average for key FY2022 and FY2021 metrics by driving performance KPIs and healthcare financials.

● Effectively managed four city-based and rural high-revenue generating districts● Audited performance and compliance with regulatory bodies (e.g., FDA, DEA, Board of Pharmacy, Department of Health, etc.).● Focused on quality assurance and process improvement to ensure pharmaceutical care exceeded industry and regulatory standards. ● Established, enforced, and optimized departmental procedures and goals to maximize team performance and productivity.● Contributed to updating and aligning state regulations with current industry standards through participation in multiple State Board of Pharmacy rule-writing committees.● Facilitated new rule development regarding regulatory inspection readiness requirements for all pharmacies statewide.