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Susan Devine is listed as Employment history within the Group at NatWest Group at NatWest Group, a with 42759 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Susan Devine.
Susan Devine previously worked as Employment history within the Group at Natwest Group and Sanctioner at Natwest Group. Susan Devine holds Rbs Customer Credit Management, Personal Lending Unit Sanctioner Ice Learning Route from Chartered Banker.
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A highly motivated professional with 38 year's of experience in the financial sector with strong analytical and relationship building skills. Results driven and able to deliver against deadlines. An effective communicator across all levels who is passionate about customer service and continuous personal development. Adaptable individual who is seeking a change of career path and looking for a new challenge.Transferable Skills Customer Service - analyse then communicate effectively with Premier Banking Managers to ensure customers are fully supported. Team Building - taking individual responsibility, liaising and assisting other team members to achieve timelines/service level agreements. Communciation - attending the taking minutes/notes from Executive level presentations to cascade message to other team members. Presenting/hosting team huddles in Managers absence. Relationship Building - proactively work with Premier Banking Managers to improve the customer experience. Coaching - actively listen to colleagues and outline suggestions to assist their development. Risk Control - utiliise support systems to minimise risk. Continuous Personal Development Plan - identify weaknesses and use online portals to negate.
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Edinburgh
Project team (1995 to 2006) - Individual responsibility for lending schemes lending documentation. Engaging Stakeholders to ensure smooth delivery of initiatives. Senior Documentor (1987 to 1995) - individual responsibility for lending requests which required to be secured. Provided security document to branch and engaged with branches to ensure security was effective. Branch based training (1983 to 1987).
Edinburgh, Scotland, United Kingdom
Sanctioner within a problem customer identification team. Individual responsibility for organising workflow to ensure daily business as usual activities and system driven reports highlighting adverse trends are analysed. Supporting PBM's to liaise with customers to obtain full Financial Health Check and where appropriate customer's transfer to debt recovery arenas.
Edinburgh
Sanctioner, Premier Loan Deferment Assessed customer's requests for capital repayment holidays for loans during the covid pandemic in a constantly changing environment. Customer contact by telephone to outline the implications and confirming payment changes. On expiry of the forebearance period, updating bank systems to reflect the repayment of arrears reinstating the customer back into the good book or debt recovery arenas.
Sanctioner, Personal Lending - Sanction personal loan/overdrafts up to £50K unsecured within a delegated authority in line with the current risk appetite, processes and procedures.
Other employees you can reach at natwestgroup.com. View company contacts for 42759 employees →
Surabhi Dubey
Colleague at Natwest GroupBengaluru, Karnataka, India
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DK
Deepak Kansal
Colleague at Natwest GroupGhaziabad, Uttar Pradesh, India
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BG
Bartłomiej Gluza
Colleague at Natwest GroupEłk, Warmińsko-Mazurskie, Poland
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Adnan Ansari
Colleague at Natwest GroupDelhi, India
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Vishwak Nama
Colleague at Natwest GroupAndhra Pradesh, India
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Pankaj Silolia
Colleague at Natwest GroupBengaluru, Karnataka, India
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PE
Precious Ezekwem Aca, Mbf, Ma, Acca (In-View)
Colleague at Natwest GroupLondon Area, United Kingdom
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Rajat Shukla
Colleague at Natwest GroupPune, Maharashtra, India
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KA
Kayan Al-Sakkaf
Colleague at Natwest GroupUnited Kingdom
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AL
Adam Lucas
Colleague at Natwest GroupBalerno, Scotland, United Kingdom
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Activities and Societies: English, Mathematics, Economics, Accounting and Secretarial Studies.
Quick answers generated from the profile data available on this page.
Susan Devine works for NatWest Group.
Susan Devine is listed as Employment history within the Group at NatWest Group at NatWest Group.
Susan Devine is based in Edinburgh, Scotland, United Kingdom while working with NatWest Group.
Susan Devine has worked for Natwest Group.
Susan Devine's colleagues at NatWest Group include Surabhi Dubey, Deepak Kansal, Bartłomiej Gluza, Adnan Ansari, and Vishwak Nama.
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Susan Devine holds Rbs Customer Credit Management, Personal Lending Unit Sanctioner Ice Learning Route from Chartered Banker.
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