Susan Dingle Email & Phone Number

Duluth, Georgia, United States

Duluth, Georgia, United States

Lead the development, maintenance and enforcement of Project & Portfolio methodologies, charter, documents, templates, reports and best practices. Chair the quarterly project steering committee meetings with Asbury C-level management team. Chair the biweekly project steering committee meetings with cross functional attendees. Mentor new projects managers.

Overland Park, Kansas

Norcross, GA

• Managed COBRA eligibility notification, election and participation across corporate and field employee workforce
• Ensured COBRA and ACA regulatory compliance
• Streamlined COBRA processing procedures to ensure governmental regulation and corporate policy adherence
• Provided issue resolution support for Medical, Dental and Prescription insurance participants as part of the Benefits department team
• Analyzed and designed disaster relief support procedures for impacted restaurant employees (Hurricanes Harvey and Irma)
• Managed corporate wellness programs including annual executive physicals for 150 participants

Suwanee, GA

• Designed and published 79 patterns for hand-knitted garments and accessories
• Designed and delivered technique and project knitting instruction in over 10 venues including Yarn Stores and Knitting Guild Associations
• Developed over 20 wholesale customers resulting in positive revenue and profit

Alpharetta, GA

• Led analyst team of 14 professionals including 3 direct reports in support of legacy client credit card rewards processing systems for nearly 50 clients and 100 strategic rewards programs
• Managed 2-5 concurrent legacy solution design projects per month to enable new client implementation with frozen staffing
• Researched and built a series of SQL queries to support production issue resolution, improving Service Level Agreement (SLA) adherence across legacy client base from 50% to 90% with level staffing
• Managed projects to streamline testing, documentation and manual processes to reduce number of client issues and speed resolution
• Managed client issue analysis and resolution for Legacy COBOL / Powerbuilder / Sybase PC Server and New Unix /J2 EE / Oracle platform systems
• Integrated 3 client implementations on Unix platform tripling supported credit card base

Alpharetta, GA

• Built system of complex Excel spreadsheets for Accounting Department at TSYS Loyalty to assist in rewards points balancing – at the end of this assignment, transitioned to full-time Director- level position
• Managed 6 direct reports, 25 departmental employees in Quality Control, Research & Design and Inquiry Departments for Shop n’ Check (Mystery Shopping)
• First month managed Quality Control department to effectively process over 40,000 mystery shop reports with existing headcount (a 33% increase over prior high volume)
• Managed Quality Control department to exceed 95% report turnaround goal (98.5) within a 72 hour timeframe – 10% higher than same month prior year

Newton, MA

• Led systems testing for Client-Server application(C++ and Java), for The Gillette Company
• Facilitated requirements definition and data modeling workshops for key business practices for Fortune 500 companies including CVS, Gillette, and NYNEX
• Directed professional services relationships in post-sales implementations
• Presented enterprise and system specific recommendations regarding Change Management, Business Readiness and Third-Party Software Selection to clients, mid-level managers to C-Level Executives

Boston, MA

• Facilitated management workshops – driving quality improvement, best practices, and key performance indicators
• Interviewed all levels of client staff (including executive level) to determine business requirements in NEES, Boston Gas Company, Providence Gas & Electric, CVS and Liberty Mutual Insurance
• Compiled business requirements and designed computer processes for NEES, Boston Gas Company, and Providence Gas & Electric
• Led teams from 3 – 10 to design, build, test and implement systems to meet identified business requirements for Oklahoma Employment Security Commission, Boston Gas Company and Providence Gas and Electric