Susan Dingle Email & Phone Number

Duluth, Georgia, United States

Duluth, Georgia, United States

Lead the development, maintenance and enforcement of Project & Portfolio methodologies, charter, documents, templates, reports and best practices. Chair the quarterly project steering committee meetings with Asbury C-level management team. Chair the biweekly project steering committee meetings with cross functional attendees. Mentor new projects managers on how to use Asbury's project management methodology. Maintain the project portfolio. Develop and maintain an online project and portfolio management platform. Develop project controls. Develop and maintain project and portfolio KPIs demonstrating program effectiveness.

Overland Park, Kansas

Norcross, Ga

• Managed COBRA eligibility notification, election and participation across corporate and field employee workforce• Ensured COBRA and ACA regulatory compliance • Streamlined COBRA processing procedures to ensure governmental regulation and corporate policy adherence• Provided issue resolution support for Medical, Dental and Prescription insurance participants as part of the Benefits department team• Analyzed and designed disaster relief support procedures for impacted restaurant employees (Hurricanes Harvey and Irma)• Managed corporate wellness programs including annual executive physicals for 150 participants• Coordinated relationships with multiple external business entities for wellness programs and insurance management providers• Supported insurance eligibility team in ensuring coverage change compliance under plan 125• Support of Life Insurance portability and conversion activities and waiver of premium claims for COBRA participants

Suwanee, Ga

• Designed and published 79 patterns for hand-knitted garments and accessories• Designed and delivered technique and project knitting instruction in over 10 venues including Yarn Stores and Knitting Guild Associations• Developed over 20 wholesale customers resulting in positive revenue and profit

Alpharetta, Ga

• Led analyst team of 14 professionals including 3 direct reports in support of legacy client credit card rewards processing systems for nearly 50 clients and 100 strategic rewards programs• Managed 2-5 concurrent legacy solution design projects per month to enable new client implementation with frozen staffing • Researched and built a series of SQL queries to support production issue resolution, improving Service Level Agreement (SLA) adherence across legacy client base from 50% to 90% with level staffing• Managed projects to streamline testing, documentation and manual processes to reduce number of client issues and speed resolution • Managed client issue analysis and resolution for Legacy COBOL / Powerbuilder / Sybase PC Server and New Unix /J2 EE / Oracle platform systems • Integrated 3 client implementations on Unix platform tripling supported credit card base • Prepared data migration plans using Microsoft Project for new clients on UNIX platform • Participated on management team which together successfully managed conversion of more than 14 million accounts to TSYS Loyalty Rewards processing platform

Alpharetta, Ga

• • Built system of complex Excel spreadsheets for Accounting Department at TSYS Loyalty to assist in rewards points balancing – at the end of this assignment, transitioned to full-time Director- level position• Managed 6 direct reports, 25 departmental employees in Quality Control, Research & Design and Inquiry Departments for Shop n’ Check (Mystery Shopping)• First month managed Quality Control department to effectively process over 40,000 mystery shop reports with existing headcount (a 33% increase over prior high volume)• Managed Quality Control department to exceed 95% report turnaround goal (98.5) within a 72 hour timeframe – 10% higher than same month prior year

Newton, Ma

• • Led systems testing for Client-Server application(C++ and Java), for The Gillette Company• Facilitated requirements definition and data modeling workshops for key business practices for Fortune 500 companies including CVS, Gillette, and NYNEX • Directed professional services relationships in post-sales implementations• Presented enterprise and system specific recommendations regarding Change Management, Business Readiness and Third-Party Software Selection to clients, mid-level managers to C-Level Executives

Boston, Ma

• • Facilitated management workshops – driving quality improvement, best practices, and key performance indicators• Interviewed all levels of client staff (including executive level) to determine business requirements in NEES, Boston Gas Company, Providence Gas & Electric, CVS and Liberty Mutual Insurance• Compiled business requirements and designed computer processes for NEES, Boston Gas Company, and Providence Gas & Electric• Led teams from 3 – 10 to design, build, test and implement systems to meet identified business requirements for Oklahoma Employment Security Commission, Boston Gas Company and Providence Gas and Electric