Susan Doughtie Email and Phone Number

Position focuses on disseminating the company brand, its products and services, to current and potential customers, using multiple communication vehicles. These range from:>Web Content >eNewsletters >Press Releases >Promotional Literature >Social Media Announcements >Presentations >Journal Articles >Advertising Copy >eMail Blasts >VideosWorking closely with global marketing and technical personnel, support projects through research, writing, and editing appropriate materials that deliver effective messaging and promote sales. Diverse fields cover such markets and areas as: LED, semiconductor, advanced memory, optical coating materials, inorganic chemicals, large area glass, microelectronics packaging, data storage, chamber shield kit cleaning and precious metals reclamation.

Worked closely with European and Asian marketing and technical services departments, supported a wide range of global initiatives. Researched, wrote and edited communications including web content, regulatory bulletins, eNewsletters, industry alerts, service sheets, trade journal articles, press releases, technical opinion letters, and client company manuals. Collaborated with marketing team on development of promotional materials, new service launches, webinars and strategic initiatives. Benchmarked competitors and compiled data for competitive intelligence reports and posting to WIKI.• Authored and formatted 400+ bulletins and service sheets over three years on a range of regulatory topics from lead in children’s toys to electronic waste disposal in Europe.• Initiated direct communication to regional technical staff to solicit input that led to increased numbers of bulletins on European and Asian regulatory topics by as much as 24% YTD.• Increased company press releases to their highest total in six years.• Compiled, edited and managed distribution of several company e-newsletters including Client Connection and Marketing Matters.• Expanded the number of bulletin “first-to-market” releases over competitors.• Assisted film production firm with script writing for company’s promotional global DVD.• Collected content for product manuals by researching appropriate government contacts and emailing 200+ countries to solicit product regulations from Argentina to Zimbabwe.

Managed million-volume information center. Key researcher supporting scientists/engineers in proposal, marketing and government contract work using proprietary online databases for technical subjects ranging from aerospace & aircraft aerodynamics, electronic warfare, chemical-bio hazards, defense & homeland security, car crash testing, ergonomics, environmental contamination, and business/competitive intelligence. Responsible for supervising staff, primary technical research, budgeting, recommending & selecting resources, classifying and organizing collections and disseminating information. Wrote reports based on compiled research and delivered oral presentations. Acted as liaison between library staff, scientists, upper management, Board members and outside community. Held Secret clearance and was responsible for handling classified documents.• Performed in-depth research, negotiating with technical and business professionals to understand their research needs and employing appropriate proprietary databases such as DIALOG, DTIC, NASA Recon, NEXIS/LEXIS, D&B, ORBIT, and the Internet to retrieve relevant material.• Developed periodical, book and report collections (print and digital) appropriate to support the technical and business needs of patrons and company objectives. • Evaluated appropriate cost-efficient vendors for a wide variety of services from online databases to office equipment.• Presented instructional workshops to company staff for guidance on mining information resources, internet use and search strategy. • Managed the logistics of relocating and downsizing the Technical Information Center (under new company ownership), retaining necessary resources and arranging for the donation of a half million documents to the SUNY at Buffalo library collection.• Implemented and marketed the concept of a “virtual” information resource center for company divisions nationally, eliminating redundancy and providing broader access.