Susan Doyle Email & Phone Number

Ditton, Gb

Chatham, England, United Kingdom

The construction industry has seen a sharp increase in the application of cold- rolled steel sections and lightweight steel framing systems in modern construction in recent years. This is set to increase as new technologies begin to supersede the more traditional building methods to meet increasing demand for greater innovation, higher build regulations and superior performance specifications.

Newchurch

• Manage 5 direct reports• Develop and manage an internal sales team• Individual target and business objective setting• implemented new systems and processes• Initiate customer service improvement program• Identification & solution provision for cost control frameworks.

• Managed 25 direct reports• Individual target and business objective setting• Overall responsibility to deliver department target• To develop, implement and deliver a frame work for commercial excellence.• To drive a programme of continuous improvement initiatives to achieve best in class department performance• Participate and contribute in key commercial decision making regarding Monthly KSO’s and product promotions

• Manage, motivate, challenge and regularly appraise a team of sales administrators, including setting individual & business objectives.• To fully contribute and participate as a member of both the management and commercial team, in developing, initiatives, strategy and structure to deliver commercial excellence, within a high performance culture.• To initiate, manage and drive a number of key projects within the organisation focused on multi departmental development and customer service initiatives.• Ensure department compliance with Quality Manual and deliver recommendations and improvements where necessary. • Manage a fluid & dynamic customer pricing system.• Provide the Commercial & finance Directors with appropriate reports in key sales activity.• Liaise & support the accounts team with aged debt recovery, invoice queries, terms changes, and claims.• Work in partnership with transport & logistics to manage customer delivery schedules.• Liaise with all department heads to discuss and action any areas of concern and to develop customer service improvements as required.• Deliver accurate product forecasting to assist with production planning.• Liaise with external Sales Managers, communicate & coordinate all relevant sales office processes and initiatives.

• Department head & personnel management• Supervision of credit control• Credit note authorisation• Complaint handling & resolutions• Visiting customers to provide a one-to-one service• Training staff to deliver a high standard of customer service• Assisting the Directors• Designing and implementing office systems and computer-based information• Report writing • Delivering IT support, supervision & training • Keeping attendance records • Staff recruitment

Based on the trading floor alongside Sales Traders and Traders my role was to manage GSES client relationships for all post execution issues. This was a busy and often pressurised environment where working effectively and calmly to deadlines was paramount.

Education record

Education record