*First point of contact for all incoming inquires (phones, email) issues and work requests related to HR. Handle inquiries, requests, and cases to closure while appropriately escalating complex cases. *Process requests and update systems while ensuring efficient delivery of outstanding customer service to all team members and compliance with company policy. *Ensure high quality standards for all activities, initiatives, and tasks within scope of responsibility.*Collaborate effectively with others to execute tasks and fulfill key deliverables within the HR scope.*Ensure all company policies and procedures are adhered to/in compliance with all applicable laws. Ensure all confidential information is protected.*Provide continuous status updates, guidance and information to customers and peers to ensure case resolution. Provide feedback and recommend process improvements.*Conduct new hire orientation and assists with training new staff on day to day tasks and HR initiatives.*Research, procure and manage employee events and programs.

*Processed customer orders, account information, complaints, phone calls, emails...*Provided exceptional customer service to retain customers and attract potential customers by suggesting comparable products, answering any questions or concerns.*Resolved product, service and/or delivery problems by clarifying the customer's complaint; determined the cause of the problem, selected and explained the best solution to solve the problem, expedited correction or adjustment, and followed up to ensure resolution.*Contributed to team effort by accomplishing related results as needed.