Susan E. Eagleson Email & Phone Number

Gravette, Ar, Us

Temporary Product Manager with Maersk/ Performance Team overseeing Manhattan Scale and Softpoint EDI to API upgrades for Nike client. Responsibility for defining remaining roadmap, identifying and documenting testing scenarios between multiple 3PL sites transitioning from EDI to API integrations while following Agile ceremonies.

San Jose, California, Us

Client - Cavender's, Tyler, Texas (April 2023 - June 2023)• Responsible for the documentation of 29 SSA Stored Procedures’ accuracy and completeness within an aggressive timeline.• Participated in a series of activities to lay the foundations of future endeavors – Assessed and Identify areas for improvements, helped build structure around multiple transformation activities with current project teams.Client - Nonprofit Insurance Alliance (NIA), Santa Cruz, California (October 2022 - February 2023)• Nonprofits Insurance Alliance is a group of cooperative 501 nonprofit insurance organizations that provide liability and property insurance exclusively to other 501 nonprofits.• Business Requirement Documentation for NIA gathering requirements around Social Security and Dividend functionality for their inhouse NIA Link system.• Responsible for leading requirement gathering calls, documenting requirements, creating mockups, and creating/ updating Business Requirement Documents (BRD).Client - Backcountry, Park City, Utah (February 2022 - October 2022)• Backcountry.com is an online specialty retailer that sells clothing and outdoor recreation gear for hiking, camping, road biking, mountain biking, rock climbing, winter sports, fly fishing, kayaking, rafting, road and trail running, and more.• Product Manager role for Backcountry managing multiple projects at an innovative/ startup speed. Projects include: integration with other systems (S5 Stratos' Assortment and Buying system and Profimetrics' Pricing and Promotions system), creating Pricing and Product Information API's with a lesser support role with Purchase Order and other system API's, Maintaining and upgrading Legacy systems• Responsible for managing multiple internal Stakeholder's expectations, leading Agile teams with multiple focuses, and multiple leadership tasks.

Southfield, Michigan, Us

Partnering with Tek Pyramids offering Business Analyst and Project Management and Product Management skills as a contractor to help companies finish their projects on time.via Jade Global, San Jose, CA Client - Beckman Coulter, Brea, California (November 2021- February 2022)• Beckman Coulter Inc. is a Danaher Corporation company that develops, manufactures, and markets products that simplify, automate and innovate complex biomedical testing. It operates in two industries: Diagnostics and Life Sciences.• Project work for Beckman Coulter gathering/ adding ‘Declaration of Conformality’ and ‘Summary of Safety and Performance’ documentation and functionality to their Diagnostic Phoenix NextGen system.• Responsible for managing Stakeholder’s expectations• Responsible for writing Agile requirements, facilitating story refinement meetings, reviewing test scripts, product owner proxy, and prioritizing/ guiding agile software development team.Client - Raley’s, West Sacramento, California (April-October 2021)Business Solutions Analyst – Contractor• Raley's Supermarkets is an independent, family-owned American grocery and retail technology company headquartered in West Sacramento, California. Raley's was founded in 1935 by Thomas P. Raley in Placerville, California.• Project work for Raley’s Order Delivery Tool (ODT) to provides better utilization/ consumption of data that was found in an macro-enhanced Instock Tool. The ODT was designed to manage vendors’ store ordering and delivery schedules for uploading into other applications used to drive the ordering, store operations, and delivery processes.• Responsible for managing Stakeholder’s expectations• Responsible for writing Agile requirements, process flows, developed clickable prototype, product owner proxy and prioritizing/ guiding agile software development team.

Bentonville, Arkansas, Us

Managed multiple eCommerce enhancement projects to sustain former third-party fulfillment center through holiday peak season. Drove efforts in planning for third-party fulfillment center converting to proprietary warehouse management system. Maintained relationships with third-party software providers and coordinated contracts, requirements, production install, payment, and continued support to fulfillment centers. Supported 16 eCommerce non-sortable fulfillment centers on proprietary warehouse management system (GLS).• Implemented Transport Layer Security (TLS) communication protocol change between two systems, which provided end-to-end encryption communications security over networks for the prevention of eavesdropping, tampering, and message forgery. • Implemented a Kafka pipeline, using a Transmission Control Protocol that optimizes efficiency and relies on a "message set" abstraction to naturally group messages together and reduce the overhead of the network round-trip.• Implemented multiple eCommerce enhancements to increase a third-party fulfillment center’s processing efficiency from 120k units to 190k units over a sustained ten-day period.

Bentonville, Arkansas, Us

Guided variety of projects, including multiple endeavors found within global logistics solutions e-commerce, order filling, order processing, and shipping software development. Acted as Scrum master, driving Agile Scrum team delivery of code production. Provided project management. Reported to Walmart Labs management via TeamRooster, Confluence, and JIRA tools. • Implemented Online Order Filling code designed to increase an Order Filler’s productivity and reduce the amount of time an order was being fulfilled. This was a new code/process.• Implemented serial number coding designed to track firearms as they moved through the warehouse to a store/club.

Bentonville, Arkansas, Us

Oversaw variety of projects, including global logistics solutions advance ship notice; internationalization of internal transportation management system; implementation of bill of lading scanning, storage, and retrieval process; and product enhancements to company’s internal freight procurement system (OptiBid). Coordinated business, development, technical, and quality teams to ensure reusable product. Gathered business and technical requirements through JAD sessions. • Managed and maintained ISDLC documentation, processes, and standards. • Guided business analysis, overseeing contractor BAs and others playing BA role.

Bentonville, Arkansas, Us

Acted as core member of business analyst center of excellence’s subcommittee on artifact creation/maintenance. Coordinated and led logistics business council to conduct peer reviews of business requirement documentation. Enacted process for facilitating “Transportation 101” course to help developers understand transportation business processes.

Bentonville, Arkansas, Us

Drove upgrade of third-party application known as TP&E to FALCON version by documenting processes and testing. Documented multiple Quick Response Team Documents of Understanding for project (all in less than 200 hours of effort). Completed BRD on claims journal entry rules.

Bentonville, Arkansas, Us

Reconciled rate differences between supplier and transportation invoices by tracking and collecting all prepaid/bill-back revenue from regional and high-velocity distribution centers. Co-maintained private fleet backhaul EDI-204 load tendering process and 214 load tracking with suppliers.

Bentonville, Arkansas, Us

Developed and implemented hotline summary report as well as defective product quality notice policy. Empowered CTL to track monthly and quarterly pull, testing accounting practices of private brand products. Keyed and tracked corporate QA audits and ensured suppliers met quality performance review corrections.

Bentonville, Arkansas, Us

Supported MLMs by providing freight cost analysis, using Access-generated models. Gathered information from many sources, including suppliers, freight conversion, buyers, grocery and regional distribution centers, replenishment, and Retail Link.

Bentonville, Arkansas, Us

Worked in Supercenter’s meat department, holding responsibilities in direct store delivery, smoked meats, frozen meats, fresh and frozen seafood, fresh ground beef, marinated meats, lamb, and veal categories. Co-implemented MAP ground beef program into grocery distribution centers and developed store ordering schedule to ensure high quality and freshness of ground beef.

Bachelor Of Science - Bs, Animal Science - Biotechnology

Executive Certificate, Business Analysis

Bachelor Of Science - Bs, Arts And Science - Physiology