Susan Eggleton Email and Phone Number

To assist the Sales team with all bid/tender processes and opportunities.Identify bid opportunities. Apply for relevant documentation. Submit professional, effective, relevant RFIs, PQQs and tender documentation for appropriate bids.Update all bid/tender documents to enable the Sales Team and Bid Manager to utilise current, relevant information and therefore submit the best quality response for the best possible outcome for the company. Attend bid/tender meetings where… Show more To assist the Sales team with all bid/tender processes and opportunities.Identify bid opportunities. Apply for relevant documentation. Submit professional, effective, relevant RFIs, PQQs and tender documentation for appropriate bids.Update all bid/tender documents to enable the Sales Team and Bid Manager to utilise current, relevant information and therefore submit the best quality response for the best possible outcome for the company. Attend bid/tender meetings where necessary.Create and maintain bid/tender SOPs for inclusion in the QMS.Liaise with all relevant departments, including marketing, finance, sales, quality and H&S during all bid/tenders.Report to Sales Director on all bid/tenders applied for, won or lost.Proof read final response before presenting to Senior Managers for agreement and sign off.Record details for reporting purposes. Show less

Account management within the Customer Service Department. Managing the contract details and orders for three of the biggest Catalent customer accounts from initial order entry through to batch dispatch.Held weekly customer conference calls with clinical experts for top account, daily planning meetings with planing and quality departments and held weekly calls with the customer account managers.Responsible for raising invoices within SLAs and provided reporting to Head of… Show more Account management within the Customer Service Department. Managing the contract details and orders for three of the biggest Catalent customer accounts from initial order entry through to batch dispatch.Held weekly customer conference calls with clinical experts for top account, daily planning meetings with planing and quality departments and held weekly calls with the customer account managers.Responsible for raising invoices within SLAs and provided reporting to Head of Department on customer orders, invoices and debt issues. Show less

Life model for art students at Swindon College

Apply for Tenders for orthopaedic implants in Private and Public Healthcare domains.Prepare Tender documentation for submission to relevant Healthcare Trusts/Hospitals.Submit Tender documentation to relevant Healthcare Trusts/HospitalsProcess and maintain discount pricing for Private and NHS hospitals.Report agreed KPI data to National Commercial Manager.Raise quotations for orthopaedic implants as requested by customers/internal personnel.Raise credit requests as… Show more Apply for Tenders for orthopaedic implants in Private and Public Healthcare domains.Prepare Tender documentation for submission to relevant Healthcare Trusts/Hospitals.Submit Tender documentation to relevant Healthcare Trusts/HospitalsProcess and maintain discount pricing for Private and NHS hospitals.Report agreed KPI data to National Commercial Manager.Raise quotations for orthopaedic implants as requested by customers/internal personnel.Raise credit requests as necessary.Record all credit, tender, quotation details to access database for monthly reporting data.Staff training as necessary. Show less

I was responsible for the set up of the administration sector of the newly created Commercial Team. This was in compliance of Sabienne Oxley requirements to keep the Sales and Commercial teams separate entities and therefore preventing any conflict of interests within Zimmer.Our main sectors within the administration group wereTendersEnsuring timely application for, receipt and completion of, all relevant tenders pertinent to Zimmers product… Show more I was responsible for the set up of the administration sector of the newly created Commercial Team. This was in compliance of Sabienne Oxley requirements to keep the Sales and Commercial teams separate entities and therefore preventing any conflict of interests within Zimmer.Our main sectors within the administration group wereTendersEnsuring timely application for, receipt and completion of, all relevant tenders pertinent to Zimmers product remit.QuotationsProduce quotations from online/telephone/postal requests from customers and/or the Salesforce on a timely basis. Ensuring that any discounts offered have the full and correct approval in line with audit requirements.PricingProcess any special/discount pricing offered to our customers by the Commercial Team or any other qualifying staff. Timely processing/checking/reporting of discount pricing to prevent any pricing discrepancies which may result in customer query or prevention of timely invoice payment.KPIReporting of KPI data to the National Commercial Manager on a monthly basis to ensure that all quotation and pricing requests a dealt with within the required time period.AchievementsResponsibility for developing the Contracts, Tendering and Pricing requirements within the Commercial Department in line with Sabienne Oxley and associated audit requirements. Training History All relevant product training as and when necessary. Show less

all Customer Service Executive Training, Monthly reports for the Operations Manager, Implementation of KPIs for CS, reporting of KPIs within the CS dept.Achievements The successful implementation of the SAP computer system whilst maintaining a busy customer service department with a seamless transition for our customers. The SAP implementation also required the structuring of a LRD (Least Risk Distributor) Financial Model within our Customer Service Department and any interaction to… Show more all Customer Service Executive Training, Monthly reports for the Operations Manager, Implementation of KPIs for CS, reporting of KPIs within the CS dept.Achievements The successful implementation of the SAP computer system whilst maintaining a busy customer service department with a seamless transition for our customers. The SAP implementation also required the structuring of a LRD (Least Risk Distributor) Financial Model within our Customer Service Department and any interaction to other departments within the Company. Show less

Ensuring timely receipt and completion of all tender documents relating to products within the Zimmer remit.Submission of all relevant tender documentation including Health and Safety docs, all relevant company details, uploading of current Financial Statements.Completion and posting/uploading of all tender documents before tender submission date and time.Processing of any special/discount pricing offered to our customers by our Sales Team. Reporting of any pricing to our Sales Team… Show more Ensuring timely receipt and completion of all tender documents relating to products within the Zimmer remit.Submission of all relevant tender documentation including Health and Safety docs, all relevant company details, uploading of current Financial Statements.Completion and posting/uploading of all tender documents before tender submission date and time.Processing of any special/discount pricing offered to our customers by our Sales Team. Reporting of any pricing to our Sales Team to ensure smooth continuation/amendments/completion of any discount pricing.Ensuring all pricing has the relevant discount level sign off to comply with all auditing requirements. Show less

In all the above positions my duties included order entry, customer credits, quotations, filing.In the managerial and senior positions my duties included team training, monthly reports, process and procedure implementation and maintenance, KPI monitoring. I also undertook a course for Internal Auditors which I passed and subsequently carried out a number of Internal Audits in line with our Quality Control System (ISO) requirements.UK & Eire Contracts

Administration of Research Grant requests from Universities/Colleges in the UK.Preparation of Research Grant booklets as necessary.Filing of Research Grant documentation.