Susan Elwer Email & Phone Number

United States

United States

Gold Canyon, Arizona, United States

• Relationship management• Build relationships with non-profit partners, suppliers, vendors, retailers, and influencers• Lead business development efforts with retail and corporate partners• Customer service• Influencer strategy and implementation• Research new trends in the fashion industry and implementation while staying true to ourmission and values• Apparel messaging ideation and design• E-Commerce experience (Shopify)• Inventory management - order processing and fulfillment• Social media marketing• Research in-person sale opportunities such as pop-up markets• Email marketing and promotions• Financial management

Maple Grove, Mn

Assisted the classroom teacher with instructional tasks, and worked directly with students to provide a supervised, safe, and caring environment for young children.• Worked directly with students individually or in small groups on academic, motor, and social skills, e.g., math, science, literacy, decision making, self-esteem building, and learning objectives• Documented observations and collected assessment data for children• Assisted the teacher in carrying out daily programming by arranging the equipment, preparingmaterials, and maintaining supplies

Maple Grove, Minnesota, United States

Developed and led Faith Formation classes for two years at St. Joseph the Worker church• Created handmade birthday cards for the older members of our congregation for two years• Assisted in Kindergarten class for one year; led small reading groups and performed administrative tasks• Library and Media room assistant• Served on the Welcome and Childcare teams at River Valley Church• Provided pre-marriage mentoring at River Valley Church

Maple Grove, Minnesota, United States

Managed all daily household responsibilities from finances and schedules to outside services, all while focusing on raising two well-rounded, above-average children.

Minneapolis, Minnesota, United States

Responsible for tracking, monitoring, and reporting Launch Now performance against standards as documented in service level agreements between telecom providers.• Created and communicated performance metrics to senior management• Managed service level agreements and verified operational feasibility• Defined and collected metrics information• Developed custom reports as needed by Service Delivery team members

Minneapolis, Minnesota, United States

Call Center Operations Analyst• Served as project lead and/or analyst for multiple projects within the Call Center Management Group• Provided direction and support during contingency escalation and call center training of service associates and leadership.• Provided relationship management between the business and Telecom/Voice Operations department• Assisted in gathering and documenting business requirements• Provided training to business usersQuality AuditorServed as a technical resource for Mutual Fund/Certificate phone and written transaction teams.• Provided technical support and error validation for the outside vendor (National Quality Review)• Performed quality assurance in accordance with company rules and guidelines• Communicated performance results to the management team monthly

Roseville, Minnesota, United States

Minneapolis, Minnesota, United States

Led and managed a supervised visitation program adopted by county agencies.• Managed relationships with officers of the County Court System• Managed client caseload of 20-35 families• Tracked client performance weekly• Supervised staff of 9-14 employees