Contact consumers burdened with student loan debt. Explain federal loan programs available that can reduce monthly payments. Accept applications from consumers interested in the program.

Bail Agent. Negotiate bail terms with prospective clients, post bail, follow-up for court appearances. Financial records.

Sell home appliances and protection agreements, customer service, and cash handling.

Strategic consulting: including business plan, sales strategy development, and loan analytics. Compliance: MSB record keeping, fincen reporting, audit loan documents, annual CFL, DDT, and check casher reports, state audits. Responsible for company financial records. Operations: Customer service, cash handling, public notary. Outside sales.

Responsible for all aspects of national collection agency licensing. Oversight of the Affirmative Action Program: EEOC reports and CCR reports. Research and respond to regulatory inquiries and complaints. Interim Accounting Supervisor: Trust accounts, client remits, A/R, A/P, and payroll.

Strategic Planning: operation expansion and business plan. Operation Management: Establish operating procedures to achieve top recovery rate performance (achieved no 1 competitive ranking for 39 months), monitor employee performance, implement dialer strategies. Compliance: Develop compliance manual, employee training, respond to consumer complaints (document, evaluate, respond, and provide additional action as needed), internet security, national agency licensing. Financial Records: Trust accounts, client remits, A/R, A/P, payroll, benefits, and tax. I wrote an article on national collection agency tax filing requirements which was published by the ACA. Company merged with FMS Investment Corp in June 2008

Training: Presented initial compliance training and system training. Provided ongoing training and development and monthly tracking reports. Drafted FDCPA training topics and client specific training material. Established and managed a Quality Assurance Team. Recruiting: Developed recruiting sources, screened applicants, completed quarterly Affirmative Action Reports. Achievement: Exceeded turnover reduction goal. In-branch HR support in conjunction with remote HR manager and company attorney.Operation Manager: Achieve production goals and liquidation goals. Coach, motivate, and develop collectors, compile and present monthly collector review, document and respond to disciplinary actions. Audit accounts for compliance and client requirements, monitor calls for production improvement and compliance. Respond to consumer disputes and complaints. Unit Manager: Personal production/liquidation goals and unit production/liquidation goals. Monitor calls, audit accounts. employee training and development. Collector: collection, skiptrace, customer service.