Support 5 physicians and 5 nurse practitioners for one location, serving 150-200 patients per day. -Manage insurance authorizations, verification, medical records, and manage scheduling for physicians and patients. -Support additional offices as needed as a result of ability to manage multiple processes while managing patient care. -Selected as a certified trainer in medical records, lab authorizations, front desk, and check out. -Proficient in ECW and Care Cloud systems to maintain patient records.

Supported 3 physicians, 4 medical assistants, and 1 nurse for a general practitioner's office, serving 30-50 patients per day. -Managed patient check-in and check-out, verifying insurance eligibility and copays, and supporting the scheduling needs of the staff and patients. -Utilized epic EMR (electronic medical records), scanning documents to prepare charts for the medical staff.

Progressively promoted internally from front desk to supervisor, overseeing 3 associates in authorizations, patient follow-up, and physician communication to deliver exceptional customer service. -Trained and on-boarded 30+ new team members in scheduling and obtaining critical patient information. -Developed expertise in medical manager software programs and obtaining authorizations, benefits, and pre-certifications for MRIs and CAT scans. -Supported check-in, scheduling, data entry, and collection of payments.

Provided patient and staff support for a full-service, high-end imaging center, supporting 7 modalities including front desk and administrative duties.

Managed a team of 10 imaging representatives, supporting 1 hospital and 2 freestanding outpatient facilities, distributing charts and films for all patients. utilized for company-wide data.