• Manage overall center performance in sales, service and operational compliance by maximizing associate productivity through leadership and coaching. Observe associate and client interactions to identify and resolve performance gaps. Hold associates accountable for performance that does not meet standards and recognize those that exceed.• Recognize potential reputational, operational and legal risk associated with day-to-day currency transactions and account opening procedures. Understand anti-money laundering red flags and respond accordingly. Teach and train others so they can effectively detect and respond to risk.• Provide support to other financial centers by identifying performance outliers, understanding root causes of performance gaps and planning for improvement.

• Assist management team with driving sales in assigned areas by ensuring effective merchandise presentation through accurate and competitive pricing, proper signing, monitoring inventory levels, and budgeting based on accurately forecasting sales.• Provide office support for the facility by reconciling invoices, generating reports, researching discrepancies, and maintaining files and documentation of these discrepancies.• Planned for execution of new projects by coordinating by prioritizing assignments and developing and maintaining relationships with key stakeholders such as product vendors and corporate contacts.

• Researched cash and product loss to identify internal and external theft. Review completed investigations and identified procedural breakdowns and other issues that attributed to loss.• Managed facility level training and execution of asset protection and safety functions by reviewing the application of policies, procedures, and operational controls in multiple locations throughout the market.• Monitored safety and risk controls within a facility by ensuring an effective safety program was in place; identified accident trends to develop and implement solutions to prevent accidents. Observed work practices and provided training to associates on accident prevention techniques.

• Provided supervision and development opportunities for associates. • Hired, trained and mentored new associates through personal development action plans which provided a pathway for learning position roles over reasonable time frames.• Ensured compliance with Company policies and procedures by holding hourly Associates and Managers accountable for results through established and consistent performance standards.