Susan Ford-Ahern Email & Phone Number

Carrollton, Tx, Us

Tampa, Florida, Us

Bellevue, Wa, Us

 Lead an internal team of 13 and an external team of 75 individuals to include a mobile tech program.  Oversee the retail health for all corporate locations, approx. 3,000, to include kiosks and event trucks. Successful conversion for work order platform to streamline the 190,000 plus annual work orders. Manage an operating budget of over $90M for both capital and operational expenses.

Bellevue, Wa, Us

 Oversaw the retail health of over 1,100 locations across the USA and its territories.  Led a team of 5 to provide customer focused, quality service 7 days a week. Drove the monthly execution of over 16,000 facilities work order tickets.  Produced a new capital project approval process that reduced approval time from 60 days to 7 days.  Launched new approach to HVAC concerns utilizing the store’s emergency management system. o Started up systems before heating / cooling season remotely.o Identified over 100 locations proactively that would have impacted the store performance.

Bellevue, Wa, Us

 Orchestrated the delivery of the fixture sets for the opening of 1,500 new stores in 2017.  Opened 355 corporate retail locations.  Led the mobile fixture reset program which transformed 779 retail locations.o Transformed location to a side-by-side selling experience to serve our customers better. o Earned T-Mobile’s top award for this program, the PEAK award.  Remodeled 757 retail locations with new flooring, paint, lighting, ceiling tiles, fixture sets, and back of house furniture.  Succeeded in promoting 3 team members within the organization.

Plano, Tx, Us

 Managed all construction projects for hotel/convention centers for the eastern half of the United States.   Simultaneously delivered on 10-15 projects through all phases of construction on a regular basis.  Developed relationships with design, operations, sourcing, vendors, and retail store teams for all projects to provide better services and pricing for FedEx Office.

Omaha, Nebraska, Us

Assisting in the stand up of operations for the U.S. Customs and Border Protection PMO for the Land Ports of Entry(LPOE). Part of a team to create performance work statements, quality assurance surveillance plans, business models, requirements plans, and process flows. Prepare the monthly deliverable report for the task order to be delivered to USACE. Draft a national boilerplate template for the technical requirements packages to be used to contract for multiple service contracts for the LPOE portfolio. Assist in the preparation of the detailed schedule for the technical requirements packages.

Fairfax, Va, Us

Continuation of work for USACE Ft. Worth District.

Mclean, Va, Us

Prepared independent government estimates, pre-negotiation memorandums, post-negotiation memorandums, and scopes of work to assist in the execution of contracts. Assisted with negotiations with contractors for a fair and reasonable price to execute work. Received, reviewed, provided, and edited situational awareness documents. Provided support in executing contracts including verifying material delivery dates, overseeing district project managers, and answering client questions. Assisted in facilitating charrettes for project start-up. Managed construction projects to execute on schedule, as designed and within budget. Coordinated with real estate, environmental, contracting, and resident office to execute projects effectively. Created and updated resource loaded primavera schedules for multiple projects using PMP practices and proper WBS structure. Program manager over 140 new construction and repair and alteration projects and five project managers for U.S. Customs and Border Protection in Southern California and Arizona. Prepared documents for standardization of designs for new border patrol stations. Part of team to review and comment on design drawings for accuracy, discipline coordination, and compliance to scope of work and design standards. Led project delivery teams to create and finalize project requirements. Coordinated Booz Allen staff at client’s site to prepare monthly reports for billing purposes. Prepared Booz Allen annual performance assessments.

Gb

Blue Cross and Blue Shield of Texas Headquarters, Dallas, TXNew headquarter facility to co-locate multiple divisions for Blue Cross and Blue Shield of Texas. The ground up construction of the 1,050,000 square foot campus included a 15 –story and 7-story office towers with a 3,600 car parking structure. The construction costs for the project were $150 million. Job Duties: Oversaw the coordination of submittals, shop drawings, and requests for information prepared by the project engineers. Reviewed and assisted in preparing the project schedule. Supervised the kitchen equipment, bathroom accessories, interior stone, and specialty subcontractors including verifying scopes of work, submittals, contracts, and insurance. Assisted in preparing monthly billings to the Owner including change orders if needed. Prepared and ran meetings with subcontractors, the Owner, the Architect and sub-consultants. Coordinate material deliveries with the superintendents. Prepared quarterly profit projections. Reported and updated the quality director on quality issues on the project. Set up a site specific quality report for project use. Managed the LEED documentation for the contractor’s portion of the certification process.

Fairfax, Va, Us

Reviewed, coordinated, budgeted, and negotiated constructability reviews for the MD Department of General Services. Assisted with document review, Owner meetings, and claims analysis for federal agencies, contractors, and law firms. Worked as a contractor for the USACE preparing project management plans, quality assurance plans, and reviewing RFPs. Developed a communications and risk management plan for a $1 billion construction program with over a dozen stakeholders. Assisted with the coordination, update, and review of the integrated program schedule using Primavera.

Stockholm, Se

National Institute of Health Bayview, Baltimore, MD: Construction of a new co-located research facility for the National Institute of Aging and the National Institute on Drug Abuse as branches of the National Institute of Health. The new 10-story, 563,000 square foot housed 1,000 scientists and support staff for a construction cost of $200 million. Job Duties: Planned, organized, and managed seven subcontract agreements including laboratory casework, laboratory equipment, millwork and interior finishes. Reviewing design and submittal review, preparation of construction documents, bidding negotiations, subcontractor selection, organizing and executing of testing and mock-up review, scheduling and review, verification and acceptance of pay applications. Negotiated agreements and change requests with the Owner and Architect. Conducted safety, quality control, startup and management meeting with subcontractors.

New York, Ny, Us

Philadelphia International Airport, Philadelphia, PA: Job Duties: Managed applications for payment from subcontractors, resolved conflicts regarding their accuracy, and authorized accounting to disburse funds in respect of such applications for payment. Supervised the electrical subcontractor in the field. Inspected and tested the fire alarm systems to ensure compliance with safety codes. Temple University Episcopal Hospital, Philadelphia, PA: Job Duties: Assisted the project manager to assess subcontractors’ project cost proposals and reporting the viability of the proposals. Drafting and communicating subcontractor request for information, subcontractor change orders, and correspondence to the Owner and Architect. Handling concerns from union representatives with division of work on the project. South Side on Lamar Loft Conversion, Dallas, TX: Job Duties: Prepared daily construction reports, solicitation of subcontractor quotes for additional scope of work, drafting of information requests, preparation of minutes of meetings with safety director to present at subcontractor safety meetings, and organization of the close out of subcontractors including as-built drawings, attic stock, and operation and maintenance manuals and completing the final punchlist.