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My value proposition is that I bring my reputation, knowledge, and relationships to bear in all that I do. The Friedman Brand has been a strong brand in insurance for over two decades. I know everyone, I just haven't met them all yet.I am a multi-faceted insurance coverage attorney with the unique ability to pivot in multiple directions as between claims, brokerage and underwriting. The culmination of my career history as a Claims Advocate, Group Coverage Counsel, Employed Lawyers Practice Leader, Producer, and Underwriting Counsel, as well as creator and leader of a Management Liability Claims Division have enabled me to maintain my place as a formidable force in the Management Liability and Cyber Insurance Arena.My versatile credentials, client-centric approach, collaborative nature, flexible thinking, exceptional writing and communication skills, and strong focus on policy wording/interpretation and claim resolution, has led to a highly successful track record of partnering with organizations (public, private and non-profit) in all industry sectors to significantly mitigate their risks and maximize insurance recovery.I have been interviewed by Forbes and Business Insurance, spoken publicly at many industry events, and written extensively for The New York Law Journal, The International In-House Counsel Journal (for which I was also on the editorial board) and other legal and insurance based publications.
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Of CounselWilson ElserNew York, Ny, Us -
Insurance Counsel & ConsultantIndependent Contractor Oct 2024 - PresentGhost Writer of articles discussing content pertaining to all financial lines of insurance (D&O, Cyber, EPL, E&O, Fiduciary, Crime); published in brand name high profile trade publications. Consult with various General Counsel as to policy interpretation of D&O, Cyber, and related product lines; review and modify vendor contracts to parallel insurance policy language. Private Coaching of junior and senior insurance industry professionals as to all financial lines of insurance and cyber.
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Area Senior Vice President & Group Coverage/Claims CounselGallagher Dec 2020 - Oct 2024Rolling Meadows, Il, UsOperate as Group Coverage Counsel and Technical Skills Officer coaching staff on contract reviews, drafting endorsements, policy language interpretation/underwriter intent, reviewing warranties, preparing policy summaries and comparisons, highlighting policy changes and coverage prioritization rules. Generate maximum insurance recovery for high profile publicly traded, private and non-profit clients in all industry sectors on all financial/management liability lines of insurance, including cyber. Claims Advocacy from inception to final resolution on select complex claims which includes setting defense arrangement, monitoring litigation and evaluating legal bills for payment, damages analysis, coverage responses, and negotiations for allocation and indemnity via settlement or judgment on high exposure/bankruptcy/bet the company cases. Supported junior and senior brokers in D&O and Cyber brokerage tasks and technical questions. Partner closely with clients particularly on D&O and cyber liability. Cultivate and maintain deep-seeded relationships with leadership of insurers. Established and branded MLP Northeast Think Tank Education Series providing training to staff at all levels on all product lines. Keep region apprised of changes in the legal and regulatory landscape. Write newsletter for the region. Provide mentoring and training to junior staff, 75% of whom were promoted. Actively participate in new business proposals. Publish internally and externally on topics germane to all management liability and cyber product lines. Collaborate on sales efforts. Speak to Press and via panel discussions on all management liability and cyber product lines. -
Insurance Counsel & ConsultantIndependent Contractor Jul 2020 - Dec 2020Advised boards of directors of technology start-up companies specializing in indoor and taste intelligence as to Directors & Officers and Cyber Liability exposures. Orchestrated procurement of insurance to address these risks. Counseled multiple serial entrepreneurs engaged in purchase and sale of entities as to Transactional Risk insurance products (reps & warranties) and tail coverage.
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Vice President, Claims Counsel & Team LeaderNfp Oct 2018 - Jul 2020New York, New York, UsEstablished and led team of claims professionals at the fifth largest U.S. based privately owned insurance broker and risk consultant. Provided consultation to the C-Suite in the event of a management liability claim. The primary goal was to maximize recovery for clients via zealous advocacy utilizing relationships, knowledge and reputation. Advocated for clients globally in all areas of Management Liability including: Cyber, Directors & Officers, Employment Practices, Crime, Fiduciary, Transactional Risk, and all forms of Professional Liability. Managed portfolio of 8,000+ claims for public, private, and non-profit organization clients across all industry sectors inclusive of: healthcare, manufacturing, life sciences, media, law firms/accounting firms/engineering firms, construction, real estate, hospitality, financial institutions, and franchises. Set division policy by devising and executing strategies for claim reporting, damages analysis, and negotiations. Written rebuttals to coverage declinations yielded 90% success rate. Identified systemic exposures across industry sectors inclusive of COVID-19, bankruptcies, emerging D&O risks, website accessibility, social engineering, ransomware/business email compromises, phishing, and biometric scans, and pinpointed insurance coverage available to accommodate for these risks. Participated in new business development. Consulted on product development via drafting policies and endorsements. Partnered with colleagues in renewal strategy meetings, Requests for Proposals and senior leadership sessions. Wrote and spoke on legal and business trends internally and externally via interviews and articles. Coached staff in advocacy/negotiation techniques, writing and speaking, claims management and product development. Managed by collaboration to encourage interchangeability. Meshed team synergies to create a dynamic and creative work environment in support of skill set growth and professional development. -
Consultant -- Division Underwriting Counsel (Financial/Professional Lines)Argonaut Insurance Co, Part Of Argo Group Mar 2018 - Sep 2018Drafted new insurance policy forms and account specific endorsements for D&O, EPL, Cyber, Fiduciary, Fidelity, among others. Counseled underwriting staff with respect to policy language and coverage intent. Assembled endorsement library of 2,500 endorsements for underwriters. Assisted underwriters in assessing exposures and insurance needs of insureds. Proposed new product ideas and modifications/enhancements to existing products. Critiqued non-disclosure agreements, warranties, and other contracts. Presented changing legal and business trends to staff with a focus on recent court decisions and industry innovation (ie. cryptocurrency). Research regulatory and compliance issues.
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Senior Vice President & Claims AdvocateMarsh & Mclennan Companies, Inc. 2015 - 2018New York, Ny, UsEngaged in claims consulting with C-Suite leaders from global and middle market sized risks in all industry sectors. Advocated complex claims issues and coverage disputes on client's behalf. Engineered creative claim solutions including buy-outs, structured settlements, reduction of limits of liability of towers of insurance, all resulting in maximized recovery for clients. Negotiated "Petya" and "WannaCry" global cyber claims. Managed claims process for over 100 clients. Participated in mediations and settlement conferences yielding sharp decreases (up to 60%) from original settlement demands. Drafted customized insurance policies and endorsements to accomodate for client risks. Trained and supervised brokers and junior claims staff. Developed new product for cyber, trade secrets and other intellectual property with projected first year revenue of $10 million. Led seminars internally and externally. Frequent speaker on industry panels. Prolific writer on management liability product lines. Actively participated in RFPs. Trend-spotter with the unique ability to foresee pressing issues three+ years before the bubble bursts. -
Senior Vice President, Risk Advisory & Business DevelopmentMarsh & Mclennan Jun 2012 - Jun 2015Advisor to corporate officers of clients and prospects about professional lines of insurance, property, casualty, employee benefits and unique customized risk products/services to maximize revenue potential. Prepared insurance program diagnostics and risk maps which resulted in 100% success rate converting prospects to clients. Introduced prospects/clients to data analytics for Cyber and D&O Liability leading to 70% product purchase. Achieved 50% increase in business year over year via proposals. Engaged in enterprise wide identification and capitalization of revenue growth opportunities. Assessed buyer influences and devised solutions to overcome customer objections resulting in 66% conversion rate. Utilized B2B neworking on multiple levels with professional services firms.
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Senior Vice President, Claims Advocate & Employed Lawyers Practice LeaderMarsh, Inc. Apr 1999 - Jun 2012Promoted three times into Senior Vice President position. Liaison and advocate for Fortune 1000 and large non-profit/private organizations. Conferred with clients to facilitate claims handling and drive maximized recovery. Rebutted coverage positions on clients' behalves with a 90% success rate. Negotiated complex claims issues and coverage disputes resulting in reversals of coverage declinations. Evaluated exposures and drafted insurance policies/endorsements to address risks. Researched client specific legal and business trends. Selected as the FINPRO Editor of the quarterly newsletter. Participated in RFPs and new product creation/marketing efforts.Employed Lawyers Practice LeaderFunctioned as international resource for exposures of in-house counsel. Aggressively marketed and sold employed lawyers professional liability insurance. KEY RESULTS *Increased product revenue from $150,000 to $1.5 million. *Significantly raised level of awareness of product availability through external publishing/speaking engagements; Contributing Writer to The New York Law Journal and other American Lawyer Media newspapers/publications and websites. Marketing/SalesCREATOR of The Marsh WEBB (Women's Executive Business to Business Network), a global network of clients, prospects, and colleagues designed to expand existing relationships and establish new connections. Researched viability and create new insurance products. KEY RESULTS * Elevated The Marsh WEBB membership from 60 participants to 500+ in New York and established Marsh WEBBs in all U.S. geographies plus the UK, Ireland, Australia and China. * National Recognition for The Marsh WEBB as a prototype for excellence in diversity and networking initiatives. * Launched FCPA product, RCO product, among others.
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Senior Claims CounselAig Oct 1994 - Apr 1999New York, Ny, UsAnalyzed insurance coverage for claims involving directors & officers liability, employment practices liability, and fiduciary liability. Reviewed litigation documents, issued coverage opinions; set defense counsel arrangements, monitored litigation and evaluated legal bills for payment; negotiated allocation and settlements; conducted damages analysis and set reserves; participated in mediations, settlement conferences, and related efforts toward claim conciliation on behalf of the insurer and insured. Drafted settlement agreements and reviewed closing documents. Responsible for the New York Metro Area's largest hospital network, several entertainment companies, non-profit organizations and general industry middle market companies. -
Litigation AssociateWilson Elser, Llp Sep 1993 - Sep 1994
Susan Friedman Skills
Susan Friedman Education Details
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Cornell UniversityAgricultural Economics -
New York Law SchoolLaw
Frequently Asked Questions about Susan Friedman
What company does Susan Friedman work for?
Susan Friedman works for Wilson Elser
What is Susan Friedman's role at the current company?
Susan Friedman's current role is Of Counsel.
What is Susan Friedman's email address?
Susan Friedman's email address is su****@****mmc.com
What is Susan Friedman's direct phone number?
Susan Friedman's direct phone number is +191448*****
What schools did Susan Friedman attend?
Susan Friedman attended Cornell University, New York Law School.
What are some of Susan Friedman's interests?
Susan Friedman has interest in Youthwork, Women In The Military/veterans, Other Related Topics, Cornell Alumni Network.
What skills is Susan Friedman known for?
Susan Friedman has skills like D&o, Professional Liability, Insurance, Liability, Employment Practices Liability, Property And Casualty Insurance, Legal Liability, Brokers, Claim, Reinsurance, Commercial Insurance, Underwriting.
Who are Susan Friedman's colleagues?
Susan Friedman's colleagues are Mary Hart, Bob Roarke, Carla Mcphee, Jenny Law, David Finucane, Rebecca Rothmann, Edmire Saint-Pierre.
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