Susan Gallivan Phr, Gphr Email and Phone Number

Returned to BOS Solutions as Office Manager, I fulfilled a dual role supporting Human Resources objectives while coordinating all office related functions.• Managed the applicant data base, prepared offer letters, coordinated candidates’ pre-employment testing and led on-boarding orientation sessions• Facilitated the relocation of the corporate office including the purchase of additional assets, layout of departmental office space, and décor/design decisions• Assisted in the closing of Calgary office closure, storage of financial and HR records, and transfer of assets to other BOS facilities• Supported the Accounts Payable group by creating purchase orders and AFE’s, processed/approved invoices, and researched vendor account discrepancies• Reconciled all benefit related invoices, breaking down the premiums by cost center• Following the Company filing Chapter 15 and during the period of terminating of all employees, I ensured that insurance information was correct for COBRA enrollments, responded to all inquiries received from vendors, government agencies, clients and others and performed analysis of multiple vendor A/P accounts.

As the first Human Resources professional in the company’s history, I established and managed the HR and Training departments for this start up solar energy provider. • As the Senior Director of Human Resources, I helped grow the company from 54 employees to over 300 employees in 12 months • Developed multiple new policies and procedures necessary to create consistency and cohesion as the company grew• Researched and implemented the company’s first 401(k) plan as well as an HRIS with employee self-service• Rolled out the company’s first performance management tool for semi-annual employee appraisals and goal setting• Coordinated and calculated payment for the bonus schemes and the stock option program• Successfully defended and defeated the company’s only EEOC claim• Developed and presented over 50 employee training sessions • After my initial 7 months as a one-person department, built a team of professional HR and Training associates

Hired as the first Human Resources professional in the company’s history, I established and managed HR, Training and Payroll departments for the U.S. and Canada for this fast growing oil and gas service company. • As the Director of Human Resources, I established a procedure designed to identify candidates with the highest probability of success and extended tenure utilizing various forms of talent assessment resulting in a reduction in turnover from more than 60% to less than 40% while the company grew from 120 employees to over 650 employees in 36 months.• Enhanced the company benefits for U.S. personnel resulting in a 600% increase in employee participation ,increased job satisfaction and establishing BOS Solutions as an employer of choice in markets where talent acquisition is difficult and highly competitive• Successfully resolved all employee and ex-employee complaints such that there were no EEOC charges nor any lawsuits filed during the 3+ years I headed the department• Developed and presented over 50 employee training sessions on subjects including company policies, supervisory skills and selection interviewing techniques

As the Regional Director of HR, I led all HR initiatives for a 5 state region for this non-profit dedicated to assisting those affected by MS and supporting research focused on finding a cure and/or eliminating this disease.• Supported over 100 employees in 10 offices including recruitment, on-boarding, benefits, employee relations, compensation and employee development.• Served on the national committees on HR metrics and employee engagement.• Ran background checks on thousands of volunteers and support staff for the Lone Star Chapter’s MS150 bike ride, the nation’s largest fundraiser of its kind with over 13,000 riders and for the MS family camps and other chapter events.

NOV acquired ReedHycalog in 2008.Coordinated the closing of three manufacturing facilities in Houston and the relocation of more than 400 employees to Conroe minimizing employee turnover and establishing and maintaining a union-free environment by offering creative benefits and increasing communication tools.• Created, implemented and educated more than 500 employees on HR policies, wrote employee handbook, and developed new hire orientation and mentoring programs leading to a more knowledgeable workforce and a more cohesive work environment.• Evaluated and standardized the practices of 200 employees in 12 U.S. office locations and developed a single set of policies for fair and equitable treatment of employees.• Investigated employee disputes, discrimination claims and EEOC charges and successfully resolved issues to the benefit of the corporationAssessed and updated all job descriptions and conducted analysis of pay grades and salaries utilizing various salary surveys and methodologies to establish metrics to ensure equity and parity.• Analyzed salary and benefit programs offered in 16 countries resulting in more comprehensive and competitive compensation packages for expatriates and local nationals.• Solicited proposals for insurance plans, selected and negotiated components of the plans to meet employees’ needs, minimizing benefit cost increasesManaged all aspects of recruitment and employment, including negotiating with recruitment agencies, writing advertising copy, representing company at college career fairs, interviewing, coordination of pre-employment testing and verifying references.• Developed and facilitated management training seminars on Human Resources and Legal topics such as coaching and counseling, legal and effective interview methods, and electronic communication usage.• Created engineering college internship program with measured objectives and performance evaluation process.

ReedHycalog (a division of Grant Prideco) acquired DPI in 2004.Lead the Human Resources organization servicing 2,300 domestic and international employees establishing clear and consistent expectations, increasing employee retention and job satisfaction.

Directed all facets of human resources for 90-person company located in four domestic and seven international offices, as well as legal compliance, employee relocation, health, safety and environmental compliance, and risk management.