Susan Gitonga Email & Phone Number

Kenya

Kenya

* Accountable in ensuring overall passenger safety and comfort while aboard the airline.* Exercising utmost professionalism while endeavoring to meet the set company standards in providing a world class service to passengers.* Keying in on passenger needs, both anticipated and stated, and effectively fulfilling them with utmost professionalism that they may experience maximum satisfaction.* Participating in airborne Duty Free Sales with an endeavor to maximize airline profits while… Show more * Accountable in ensuring overall passenger safety and comfort while aboard the airline.* Exercising utmost professionalism while endeavoring to meet the set company standards in providing a world class service to passengers.* Keying in on passenger needs, both anticipated and stated, and effectively fulfilling them with utmost professionalism that they may experience maximum satisfaction.* Participating in airborne Duty Free Sales with an endeavor to maximize airline profits while catering to passenger needs.* Participating in safety and security programs and recurrent training with a view to ensuring maximum safety while airborne.* Participating in recurrent First Aid training and provision of first aid services while on board. Show less

Kenya

* Cascading communication - taking corporate information down to my team * Obtaining and channeling team feedback - referring to business type feedback from my team and responses received from the business leadership in respect to my team's feedback * Liaising with the business through corporate communication unit to clarify business communication to my team * Acting as a change agent - involved in driving organizational change efforts * Assisting our director and managers to… Show more * Cascading communication - taking corporate information down to my team * Obtaining and channeling team feedback - referring to business type feedback from my team and responses received from the business leadership in respect to my team's feedback * Liaising with the business through corporate communication unit to clarify business communication to my team * Acting as a change agent - involved in driving organizational change efforts * Assisting our director and managers to craft departmental communication * Supporting organization of my team's communication forums like Departmental Town Hall meetings * Supporting the organization of events within my department * Being the contact person for internal communications from within my team and with Corporate Communications Unit. Show less

Kenya

* Preparing in consultations with other internal communication champions in my department, the departmental priority matrix for the Employee Opinion Survey * Sharing the priority matrix with the Departmental Director and Human Resource Office * Coordinating focus teams for discussions to identifying ways of improvement on the areas of low satisfaction and neutral scores areas as well as identify ways of ensuring maintenance of the high score areas * Sensitizing the staff in my area… Show more * Preparing in consultations with other internal communication champions in my department, the departmental priority matrix for the Employee Opinion Survey * Sharing the priority matrix with the Departmental Director and Human Resource Office * Coordinating focus teams for discussions to identifying ways of improvement on the areas of low satisfaction and neutral scores areas as well as identify ways of ensuring maintenance of the high score areas * Sensitizing the staff in my area on the Employee Opinion Survey, thus ensuring that the greater majority of the staff in my area have knowledge of the Employee Opinion Survey results and give their recommendations as appropriate * Sharing the recommendations given by staff with my Departmental Director * Following up with our Director on the action items and ensure feedback on the action-ed items is given back to the staff * Involving all the staff in my Department in driving the action plans arrived at, as a way of steering the organizational culture in the desired direction. Show less

Nairobi

* Part time training consultant in small business development training programs.

Kenya

* Involved in training school children on visits to the museum on facts about items they saw during their visit.

Nairobi

* Involved in training and evaluation of students in customer service and food & beverage skills.

Master Of International Relations, Diplomacy And Foreign Relations

Understanding And Managing Customer Predispositions, Customer Service Management

Consumer Behavior And Attitudes, Customer Service Management

Think Like A Customer, Customer Service Management

Advanced Diploma, Business Administration And Management, Advanced Diploma

Activities and Societies: Business Administration Advanced Diploma in Business Administration

Quality Customer Care, Customer Service Management

French, French Language And Literature, Certificate Level

Activities and Societies: Language Groups French Language and Literature

Bachelor Of Education,Home Economics, Foods,Nutrition And Dietetics, Second Class Upper Division

Activities and Societies: Member of Rotaract Club, Presidential Award Scheme team and the Fitness Group. Bachelor of Education Home.