I am taking on an Acting Manager role for a couple of months. This excellent opportunity is to help me grow in leading members of my team in different initiatives. I am excited for the opportunity to gain these leadership skills and to be mentored for success.

Worked with different programs to effectively management and audit accounts for our clients. Knowledgeable in programs such as Microsoft Word, Excel, Adobe, and Outlook. Research different bylaws and declarations for our clients. Draft notices for the attorney’s to review and sign. Proficient in the Maryland Court system. Duties included talking to our clients, researching laws and providing the clients with answers to their questions. Balanced files and discussed budgets with our clients for possible settlement offers. Worked as a team player by helping with any work within the office that needed assistance, to help the company succeed, including the reception desk. Worked directly with a team of attorneys, providing research and findings so that they are able to report to the clients with correct up to date data and facts.

Within a year, was promoted to a fulltime Financial Sales Representative from a Customer Service Representative/Financial Sales Representative. Worked with a team of people to ensure all needs of customers were met. Assisted customers with budgeting and helped create funding plans for business customers. Communicated effectively with customers in order to office creative financial solutions to balance the investment and revenues according to customer profiles. Worked with different programs, to effectively take care of conference calls to stay updated on any changes in the banking policies and new marketing proposals. Main duties included, opening up checking accounts, savings accounts, IRA’s and loan applications for businesses and personal customers. I do had my loan license which is required to assist business and personal customers with loans. Pursued different businesses representing the bank to build relationships with the companies within the local area of the bank. Keep confidential files in correct locations, while making sure all typical office duties are done properly. Daily responsibilities included opening and closing the bank, making sure audit files are filed in appropriate folders, and every duty is completed within the guidelines to reduce fraud and theft. Responsibilities required me to move into all positions at the bank to ensure customers have received the best banking experience. Other responsibly included, switching out computer equipment when updates need to be installed, maintain the ATM funds, and responsible for repairs when ATM malfunctions.

Responsible for welcoming the customers and create a positive banking experience for them. Duties included, opening checking accounts, savings accounts, IRA’S and had a loan license to assist with business and personal customer loans. Found solutions for customers using all the resources that are given to the employees and help customers manage their money in a more effective way. Responsible to filling in other positions when needed. Daily office coordination activities are required to keep confidential files in correct locations and to ensure that customer information is secure locations at all times.

Work with a team to open and close the company. Am in charge of counting the safes, increasing employee moral, all birthday parties, and inventory in the concession stand. Am in charge of at least 10 employees in a shift.

Workings with a team of people who help contain order in the building of residents that go to Frostburg State University. I was in charge of creating programs, conducting mediations, and solving any issues that occurred for 44 people. While living on campus as a Resident Assistant I had a 24/7 working schedule and this taught me many different skills in organization and time management. I mainly work in the main office, which is, were many residents come for help when there is noise or any other issues in the building.

Helped customers get an enjoyable movie experience. Would be the only staff working with one manager doing box office, concession and usher all at the same time.

Helped a teacher of Frostburg State University teach Orientation for the freshman class. Made up lesson plans, helped students with resources, helped with homework’s, answered questions and taught the class when the teacher could not attend.

Helped customers with equipment, helped them purchase items, and taught stand-up paddle surfing to different clients of the shop who were interested in learning. Kept a full inventory of the store and restocked the items on the shelves when they came in.

In less than one year, promoted from crew member to service supervisor. Supervise the employees in the concession stand, assuring kindly service and customer satisfaction. Know how to handle customer issues in a business manner using my customer service knowledge. I also am fully trained in multiple positions within the theater and train new employees. Responsible for all supplies; supplies must be replenished numerous times during shift. Reliable to fill in for other employees when none are available and in an emergency. Maintain all inventories within two concession stands and the stockroom. Assist managers with multiple tasks. Schedule breaks for 5-7 employees.