• Manage daily emails and social media post via Constant Contact and Canva.• Led the discovery team to determine the logo, tag line, which classes should FreeState Safety Training offer, developed power points for classes, designed flyers for each class.• Write and design emails and social media posts for FreeState Gun Range , FreeState Safety Training course. Schedule post at least 2 weeks in advance. • Act in the role of Business Development for networking events.• Coordinate with consultants to establish and conduct events at FreeState facility. Send follow-up emails the same day after events end.• Scheduled meetings for sales to close deals.• Acting instructor, present classes to students when instructors are unable to make a class.• Responsible for setting all group classes and private lessons, handle all CJIS fingerprints for HQL & Wear and Carry applicants. • Upon request from customer, facilitate HQL applications.• Work the sales floor assisting customers with gun purchases.• Participate in MTA In-Service Training, Home Invasion classes, Intro to Shotgun, and Carjacking scenarios, assisting the training lead. • Work directly with the owner with regards to Accounts Payable/Accounts Receivable and daily deposit.• Responsible for all Federal Express, UPS, and USPS shipping.• Designed and led a female shooter group, designing the website, social media, and scheduling and leading all group meetings. • Researched and located a Krav Maga school that has now partnered with FreeState to teach gun range students to learn unarmed self defense. • Developed team building exercises to boost employee morale, led quarterly events.

• Handled all incoming calls and showroom customers.• Responsible for setting appointments for in-home measures and proposal reviews. Performed a weekly minimum of three (3) kitchens designs/estimates and two (2) bath designs/estimates for customer review. • Wrote all contracts and processed invoices.• Responsible for maintaining sample stock and the showroom in a neat and orderly condition.• Superior customer service skills ensured increase in business. • Designed the website and was successful in keeping the Pinterest and Facebook pages 100% up-to-date.

• Interacted with customers and employees to manage contracts, process orders, and provide information about M R Stone’s granite countertops, marble countertops, natural stone, quartz products and services.• Employed concise communication with existing and new employees to ensure all customer service calls and inquiries are answered in a timely, efficient and knowledgeable manner. • Accomplished via the training of new customer service representatives and assisted home owners and construction companies with granite selections used in the remodeling of their homes.• Wrote contracts according to company guidelines and rules for a large volume of countertop sales and installations.• Managed and follow through on contracts to ensure the smooth flow and timely delivery of granite countertops to customers.

• Lead individual for numerous high visibility projects that were critical in growing sales and gaining customers for the company. • Processed payment requests and as a direct result of personal organizational and technical skills, was instrumental in the selection of hangar manufacturers to acquire bids for the company's new office and maintenance buildings. • Implemented office policies by researching, writing, editing and formatting the company's employee handbook, aircraft checklist books and the new student information manuals. • Created marketing tools and made sales presentations to potential students throughout the state of Maryland. Was responsible for maintaining customer files, making appointments, accounts receivable, support staff, instructors, purchasing, and the creation of sensitive records involved in the maintenance of aircraft. • Spearheaded a partnership with the Community College of Baltimore County to develop CCBC’s pilot and aviation departments. Primary point of contact for local schools participating in our organization's career and college fairs. • Responsible for the distribution and filing of employee award documents and the development of our organization's monthly newsletter. • Chosen to design employee and student awards with original graphics and for items such as organizational t-shirts.

• Supervised 12 – 15 employees in the sales staff and customer service section. • Developed and implemented several improvements to the organization's customer service process. Consistently developed and maintained an excellent rapport with fellow employees in all departments to enhance proficiency and operations in our customer service-oriented business. • Input and verified customer contracts into the various data systems in a concise and timely manner. • Oversaw hotel accommodations, made airline reservations and coordinated ground travel for numerous vendor conferences. • Established appointments for customers via phone, email and internet inquiries. Responsibilities included assisting the Sales Director with day-to-day tasks such as preparing sales reports for the organization's CEO.

• Responsible for accepting, placing and processing applications for homeowners to refinance their homes. • Evaluated loan applications and documentation by confirming credit worthiness. Rejected loans by explaining deficiencies to applicants. • Contacted homeowners to arrange meetings at their home to collect signatures for documents, make copies of their financial forms, collect updated declaration pages from insurance companies, process title work and payoffs from their current mortgage company and other items needed to close loans. Assisted customers by answering questions and responding to requests. • Responsible for accounts payable, bank reconciliations, monthly customer update mailings and monthly sales reports by updating and maintaining documents. Tasked with designing and printing business cards and stationary with original company graphics.