•Senior Spanish Representative in charge with training all incoming Spanish Customer Service Representatives •Provides Consumer Financial Protection Bureau training updates to the department•Applies problem solving and decision making that facilitates solutions to drive customer satisfaction and customer loyalty• Developed “Español Del Dia/Spanish of the Day” training and quick reference guide to teach Spanish to English speaking representatives in the office •President and Accountant for the Honda Philanthropy Committee’s Southeast Region•Led fundraising events to support local charities through raffles, food drives, school supplies drives, and bake sales• Ability to multi-tasking effectively while working under pressure through proper time management, planning and organizational skills•Displays a “go get it” attitude and possesses an ability to thrive in a team environment or when working autonomously •Proficiency in working all levels of delinquency ranging from 5 days up to 119 day delinquency•Working knowledge of state and federal regulations of the financial services industry such as FDCPA, UDAAP, GLB Act, and Sarbanes-Oxley Act

•Participated as translator to the players at the International Golf Tournament.•Led tours for the hotel guests.•Assisted with the planning and execution of events.

Implemented bilingual and math skills by aiding high school students in the learning of a foreign language and math.

Delivered prepared sales task, reading from scripts that describe products, in order to persuade potential customers to purchase a product.•Obtain customer information to purchase a product or service.•Researched store products, wrote reviews and recommendations.•Responsible for launching new products and marketing the store.•Displayed leadership with top performance in sales.