Susan Guinn Email & Phone Number

Fenton, Mo, Us

United States

Responsibilities include daily accountability, reporting and tracking related to operational payments flows managed by the payments operations team. Management of manual funds movement and reconciliation tasks while building requirements toward process automation, Responsible for building and maintaining detailed process documentation associated with Payment Programs tasks. Oversee and manage payment posting and refunds department. Train and mentor payment posters.

Greater St. Louis Area

St. Louis City County, Missouri, United States

• Collaborated with stakeholders to define project objectives and criteria• Performed gap analysis to identify areas of improvement• Improved business direction by prioritizing customers and implementing changes based on collected feedback• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement

Greater St. Louis Area

• Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings• Fostered strong, positive relationships with key providers by coordinating, facilitating, and leading partnership meetings and identifying on-site enrollment opportunities• Developed, reviewed, and prepared provider education material, increasing efficiencies in processes• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions• Established team priorities, maintained schedules and monitored performance

• Developed and implemented lesson plans and teaching aids such as reference materials• Coordinated training for new hires to impart information about company policies, requirements, and performance strategies• Developed and improved training courses to increase staff performance and overall training effectiveness• Oversaw day-to-day functions of training department• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses

United States

Program Director and educator for the medical billing and coding program for a leading vocational school.