Assist in managing customer issues.Enter and process orders through EDI, online, fax and/or email.Check item availability and confirm stock.Manage backorder/open order report.Troubleshoot order issues.Take inbound customer calls.Manage the RMA process for customers.Coordinate in-house promotions.Self-study the product materials to become familiar with product offerings (attend in- house training) other responsibilities as necessary.

Video Surveillance, Access Control, and Integrated Systems

Acara, formerly Superior Group, understands that productivity is about more than man-hours. The greatest efficiencies and highest yields are found at the intersection of ingenuity and effort. They are the consequence of sound business relationships and the foresight that comes with experience. And they are the result of creative, tailor-made workforce solutions that pair best-fit employees with companies that value their skills and contributions.That’s why, for 60 years, we’ve approached every job with a high-touch, consultative approach that affords us a clear vision of our clients’ evolving needs, and it’s why we consistently employ the latest recruitment and management innovations on the market. Acara is in the business of scouting talent, evaluating human potential, recognizing similitudes between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the right fit is one of them.As a Program Manager at Acara, I specialize in managing the temporary staffing program for an American Global Corporation that specializes in print and digital document solutions and document technology products.

*Maintain compliance for all new hires at L-3*Create candidate profiles in Work Nexus *Train Suppliers how to enter candidates in First Advantage and resolve any issues as they arise*Updated Suppliers on candidates progress using First Advantage to observe background checks and drug tests*Assist Program Managers tracking compliance and uploading documents in Work Nexus*Perform quarterly Audits for OFCCP and Pay rates

*Coordinate Customer Education and Analyst services between Xerox and Superior in 20 states*Review Time-sheets and Expense reports submitted by Trainers to ensure validity*Manage territories and oversee daily activity for 65 Trainer’s in United States*Respond to emails and phone calls to assist Trainers in the field and Xerox Managers

*Assist unloading and unpacking deliveries*Fill merchandise on floor*Back-stock overflow of merchandise*Provide support in all departments as needed by Management

*Analyze the customer needs and interests, determining which products are appropriate*Receive telephone inquiries*Ensure all register sales are rung specific to policy*Club Repair work as needed

*Manage and lead staff and enforce selling strategies*Monitor reports and maintain goals for District*Ensure all policies and procedures are followed correctly

*Schedule departmental employees assigning daily tasks and goals*Maintain thorough product knowledge and provide training for staff*Implement merchandising guidelines and display maintenance*Reconcile all registers and prepare daily bank deposits

*Schedule clients; assist with custom fitting sessions, and ordering of golf equipment*Merchandise, create marketing, and verify accuracy*Greet and acknowledge customers*Analyze the customer needs and interests, determining which products are appropriate

*Supervise and manage a proper staff of sales associates *Process weekly payroll time cards for all staff*Sign-off on deliveries/shipment of new inventory*Enforce all company policies and procedures*Receive and respond to all telephone inquiries accurately and courteously

*Recruit, test, hire, supervise and manage a proper staff of sales associates and administrative employees*Provide feedback and conduct performance evaluations*Collaborate with District Sales Manager how to maximize sales*Oversee all daily operations to establish and maintain customer service standards, adherence of policies, and procedures