Susan Han Email and Phone Number

• Develop and grow relationships with new and existing clients, vendors, and internal teams to drive business retention.• Advise clients proactively to meet evolving needs, ensuring superior service and influencing senior management across organizational levels.• Lead strategic planning for RFPs, negotiations, financial analysis, implementation, compliance, and project teams, ensuring alignment with client objectives.• Increase revenue by identifying cross-sell opportunities, anticipating client needs, and executing customized solutions.

•Manages an assigned book of business and builds, expands, and solidifies relationships withexisting clients• Leads appropriate resources to address the client's risk/capital management needs• Secures existing business and drives the sale of additional services and coverage levels• Cultivates relationships with the most senior buyer in the client organization as well as withday−to−day client representatives and buyers• Has retention goals for assigned group of accounts.• May coordinate the work of administrative support and customer service• May support an Account Executive or a Broker Producer and is the first line of contact when theAccount Executive or Broker/Producer is not available•Responsible for the day−to−day account management for routine/ moderately complex clientaccounts

• Central point of contact and account management for all existing corporate customer interface for the Texas region• Working business to business to achieve budgeted revenue and EFT targets by developing detailed “Outreach Plans” for Top accounts• Interface with key departments as appropriate, in the field and our corporate departments

Covering 3 markets and over 70+ fitness centersManage and coordinate all travel, meeting arrangements, agendas, logistics and special events in all marketsWork directly with Executive and field leadership to keep alignment, improve efficiency and provide profitabilityManage budgets and ensure regional profitability with monthly overviews of profit and loss documents and sales trendsWork with other Assistants to provide continuity of organizational roll outs and trainings

Chosen from approximately 90 applicants in Dallas when 24 Hour Fitness went through reorganization in July 2007 based on experience, education and adaptability Drove club efforts in achieving revenue goals of over $750K/year in membership, personal training, retail, supplement and ancillary sales Account management with companies that have a Wellness ProgramWorked with the Corporate Sales Managers to coordinate opportunities for revenue by creating and executing promotions and special projects with national companies and local branches of various businessesAnalyzed daily, monthly and yearly trends and strategized areas of improvementManaged, staffed and trained over 90 employees on company roll-outsLed, coached, trained in Focus Groups within district, regional and national levels

Top performer in quality management in facilities and service, revenue targets and staffing / turnoverHire, train and develop a strong Operations team that delivers on company goals and reflects its values within budget guidelines.Responsible for the successful attainment of department targets (e.g. member service, cleanliness, revenue, and retention).Ensured club safety in facilities and compliance with OSHA and is well equipped, clean and a safe environment for both members and employees.Support member retention by advocating for the best member experiences and operational processes in the clubProactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelinesInstill a sense of common responsibility and teamwork across club functions to improve the member and team member experience