Susan Hanner Email & Phone Number

Fairhope, Al, Us

Orange Beach, Al

• Responsible for all creative initiatives, brand management, marketing, communication, and special projects• Design, create, deploy, and manage all marketing campaigns, including digital, social media and print advertising• Create and manage all communications between the company and the property owners, the guests, and new prospects• Ensure that branding is consistent across all communication and marketing campaigns, and is aligned with company’s vision, personality and outward image• Research and implement special projects and new initiatives to improve the customer experience or streamline company processes, with the goal of operating more effectively and more efficiently

United States

UMS is the largest and most successful firm of its type in the Southeast. Since 1998, our professionals have audited over 500,000 accounts for more than 10,000 customers and have identified over $160 million in cumulative savings for our customers. Our goal is to make your organization or business more cost-effective with little or no changes to your operations.

Chicago, Il / Lacrosse, Wi

• Responsible for all account management and business development activities within 15 state, $1.5 million territory, selling real estate education curriculum to proprietary schools, technical schools and colleges• Collaborated with authors, product development, product management, marketing, customer service, technical support, and compliance departments; engaged in the process from conception to product launch• Represented company at industry conferences, trade shows, and regulatory meetings • Territory consistently outperformed the market throughout multiple years of an extreme decline in the real estate and real estate education markets• Drove increase in market share in five key states by more than 15%• Attended monthly regulatory meetings of state real estate commission, and cultivated relationships with authors, regulators and Department of Business and Professional Regulations employees in order to serve as education resource for The Division of Real Estate and compliance resource for clients and prospects• Increased revenue from online sales by 21%• Implemented new program for Continuing Education delivery resulting in 13% increase in market share and $76K in additional revenue annually• Recognized at company-wide annual meeting in 2007 for Outstanding Accomplishments in Territory Management

Orlando, Fl

• Sold print and online advertising to apartment communities for monthly publication and website. In 2003, 2004, and 2005 achieved 120% , 114% , and 110% of annual revenue goals• Serviced and renewed existing accounts, maintained 87% renewal rate• Developed valuable business relationships through participation in the Apartment Association of Greater Orlando

Atlanta, Ga

• Serviced 250 active accounts • Trained on-site staff on products and systems• Trained new customer service reps in Atlanta and other markets

Atlanta, Ga

• Developed and designed ads for twice monthly magazine• Created marketing material for both client and in-house use

Education record

Spanish Immersion