Susan Hardgrave Email & Phone Number

San Francisco Bay Area

Consult on PPM implementations and managed services for Salesforce with a diverse set of 10+ clients. Implement and utilize a project management tool that offers agile and waterfall methodologies (Cloud Coach).Recognize risks and provide proactive improvements to key stakeholders, increasing overall project satisfaction.Build requirements for projects to align software with business needs to ensure client satisfaction.Meet weekly 5+ clients to guarantee projects are delivered timely and within budget.Successfully engage with key stakeholders and cross-functional teams to ensure expectations are exceeded.Design UX/UI, workflows, and quality assurance across all stages for implementation and managed projects. Incorporate internal and external feedback to improve quality assurance, resulting in a 30% reduction in defects.Understand and link CRM tools to Salesforce such as Jira and HubSpot.Create 10+ unique operations guides for client reference once implementation is complete.Collaborate with cross-functional team members to control scope creep and increase billable work by 20%.Develop internal dashboard showing KPI metrics on Power BI, optimizing company-wide time reporting by 10%.

Remote

Process accounts receivables and accounts payables using QuickBooks.Post journal entries for month-end close, and reconciled bank accounts.Post payroll for all employees including commission, bonus, and benefits calculations with 99% accuracy.Execute cross-departmental data analysis projects using excel, google sheets, and CRM programs.Audit, update, take notes, and declare findings for system integrations.Produce, run, and implement dashboards for various company metrics and KPIs using Power BI.

Baton Rouge, Louisiana, United States

Perform tests of procedures to confirm internal controls are effective. Participate with team and 3 clients simultaneously to effectively collect support for all aspects of the audits. Identify key issues and collaborate with leadership to address problems and initiate approaches. Record findings for public, private, and nonprofit client financial audits, as well as employee benefit programs.

Baton Rouge, Louisiana, United States

Metairie, Louisiana, United States

Prepare and process deposits for 300-500 payments daily; coordinate with portfolio of 10+ clients to remit payments and cost files on their timers; check that reports are individualized to each client’s standards. Monitor financial bookkeeping for accuracy and compliance; resolve or realize and disclose discrepancies. Define and document office procedures; update company SOPs. Forecast goals on a weekly and monthly basis; remit to portfolio of 10+ clients per their specified standards.

Chicago, Illinois

Oversee student-focused community of 771 beds and 3 retail tenants. Administer leasing only for summer months due to a master lease with Columbia College Chicago. Process and post payments, charges, credits, and deposits to property management operating system (PMOS). AR – generate and send monthly invoices for all accounts: 771 students in the summer and 4 tenants year round. Collections – follow-up with delinquent accounts, and process skips and evictions as necessary. Work heavily strategizing ways to post payments in Entrata to show accurate accruals due to weekly revenue. Manage team of up to four Community Assistants; responsible for scheduling part-time student staff. Report internal weekly market updates, as well as daily and/or weekly goal assessments.

Austin, Texas

Obtain goals to lease up conventional, multifamily 529-unit property to 99%. Establish, implement, and organize a plan to turn over and move-in 300 full units in a two-month time frame. Settle unexpected issues that arose from migrations of PMOS systems from OneSite to Entrata.

Baton Rouge, Louisiana

Carry out key functions with audit, due diligence, and transition for the sale of the community. Support with migration of CRM programs from OneSite to Entrata. Facilitate turn project of 695 beds; process move-ins, approve paperwork, and submit commissions. Move in 95% of total occupancy; renew 33% of the property – exceeding yearly goal of 30%.

Baton Rouge, Louisiana

Give tours for prospects; follow-up with prospects on current specials and incentives; complete and collect all leasing paperwork; aid current residents and assist in the renewal process; and help wherever needed elsewhere within the leasing office.

Baton Rouge, Louisiana

Serve residents, answer phone calls, give tours, complete follow-ups, file documents, and accomplish office duties.

Baton Rouge, Louisiana, United States

Restocked, organized and ordered products for beverage cart to maintain optimum inventory. Operated POS system to facilitate cash and credit transactions and refunds. Managed closing duties each shift by restocking items on cart and reconciling cash drawer. Remained at a courteous distance and greeted guests in a friendly manner to inquire into beverage choices. Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.

Baton Rouge, Louisiana, United States

Served drinks and entertained customers. Mostly cash sales, so accurate and quick cash exchanged were necessary.

As a camp counselor at Uskichitto Retreat Center, I counseled children and facilitated many outdoor activities, including building teamwork, trust, and communication.

Baton Rouge, Louisiana, United States

First friendly face seen in the restaurant. Greeted guests upon arrival. Efficiently found seating arrangements and escorted customers to their tables.

Alexandria, Louisiana, United States

As a showroom waitress at Chuck E. Cheese’s, I hosted birthday parties, waitressed regular customers, and greeted customers upon arrival, as well as cleaned and restocked dining floor, party floor, and bathrooms.

Alexandria, Louisiana, United States

Started as seasonal employee, but asked to stay on as regular employee after the holidays. Worked overnight stocking shifts as well as day shifts.

Alexandria, Louisiana, United States

Seasonal employee

Master Of Accountancy - Macc, Accounting

Summer study abroad session in Iceland

Bachelor Of Science - Bs, Accounting

Activities and Societies: Alpha Kappa Psi

Bachelor Of Science - Bs, Accounting

Completing degree online while working full-time to gain more experience.

Bachelor Of Science - Bs, Accounting, 3.83