Susan Hay Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

PD Training is a global training company that helps your organisation provide training and development to your people that is on target, fun, retained and above all helps them achieve their goals. - Operations- Bookkeeping for Hong Kong, Singapore, Malaysia and USA- Project managing ISO9001 certification- Project managing B Corp certification

Brisbane, Queensland, Australia

- Lead in developing and publishing a new SharePoint site. - Lead in delivering “proof of concept” PowerBI Dashboard.- Lead in developing communication materials such as guides, case studies, posters. - Secretariat for three committees: VBMF Governance Group, VBMF Regional Reference Group, VBMF Technical Reference Group and arrange quarterly meetings, ensure papers and briefs are completed, compile minutes.- Producing templates for visitor strategies and associated guide, State… Show more - Lead in developing and publishing a new SharePoint site. - Lead in delivering “proof of concept” PowerBI Dashboard.- Lead in developing communication materials such as guides, case studies, posters. - Secretariat for three committees: VBMF Governance Group, VBMF Regional Reference Group, VBMF Technical Reference Group and arrange quarterly meetings, ensure papers and briefs are completed, compile minutes.- Producing templates for visitor strategies and associated guide, State Forest Management Plans.- Lead planner for the development of management instruments for protected areas across Queensland.- Prepared project plans to commence park management planning. - Met with First Nations People to introduce the VBMF planning process.- Drafted resource information documents to support multiple management statements.- Participated in key values and levels of service assessment workshops.- Assisted regional planners with key values and levels of service assessment reports and quality assured reports prior to approval.- Prepared regional director briefing notes, Department excellence awards submission, ecotourism planning assessment submissions, case study and other internal reporting. Show less

Brisbane, Australia

US eDirect is an international software company focusing on recreation management solutions and point of sale, with offices in New York and Australia. - Coordinated logistics for all conferences and tradeshows – booking booths, arranging registration/sponsorship. - Created and delivered pre and post show email communications.- Liaised with conference managers to ensure all requirements were met and on time.- Created conference brochures and banners and liaised with graphic… Show more US eDirect is an international software company focusing on recreation management solutions and point of sale, with offices in New York and Australia. - Coordinated logistics for all conferences and tradeshows – booking booths, arranging registration/sponsorship. - Created and delivered pre and post show email communications.- Liaised with conference managers to ensure all requirements were met and on time.- Created conference brochures and banners and liaised with graphic designers and external contractors.- Assisted with Request for Proposal tender writing. Show less

Manhattan, New York

Manage the day to day office needs for over 65 internal and external employees across the United States. Serve as the central contact point for all office duties including:- Manage all external contractors – food delivery service, suite repairs and maintenance.- Order all office and kitchen supplies.- Maintain office condition and arrange repairs.- Manage contract and price negotiations with vendors and service providers.- Establish and maintain strong and cooperative… Show more Manage the day to day office needs for over 65 internal and external employees across the United States. Serve as the central contact point for all office duties including:- Manage all external contractors – food delivery service, suite repairs and maintenance.- Order all office and kitchen supplies.- Maintain office condition and arrange repairs.- Manage contract and price negotiations with vendors and service providers.- Establish and maintain strong and cooperative relationships with vendors, building staff, contractors. - Assist the HR department in the onboarding process for new hires to the organisation.- Ensure all invoices are paid on time.- Prepare and complete domestic and international travel arrangements for internal employees and external clients.- Prepare itineraries, car transfers, hotels and flights for all members of staff through external suppliers.- Reconcile multiple expense reports on a monthly basis via Concur for the CFO and Investor Relations Managing Directors. - Coordinate and schedule meetings and conference rooms and ensure participants are adequately informed of all details.- Arrange catering for all meetings. Show less

Manhattan, New York

- Performed all administrative duties for various groups within the IBD division.- Supported all levels of staff including multiple Managing Directors and C-level executives.- Prepared domestic and international travel arrangements.- Prepared itineraries, car transfers, hotels and flights for Managing Directors and associated team members.- Reconciled multiple expense reports on a monthly basis via Concur. - Coordinated and scheduled meetings and conference rooms through… Show more - Performed all administrative duties for various groups within the IBD division.- Supported all levels of staff including multiple Managing Directors and C-level executives.- Prepared domestic and international travel arrangements.- Prepared itineraries, car transfers, hotels and flights for Managing Directors and associated team members.- Reconciled multiple expense reports on a monthly basis via Concur. - Coordinated and scheduled meetings and conference rooms through Meeting Room Manager and ensure participants are adequately informed of all details.- Arranged catering through external supplier Seamless.- Collate information and produce weekly status reports for team meetings.- Managed calendar and email traffic ensuring priority items are handled in a timely and efficient manner.- Screened internal and external calls and relay detailed information. Show less

Brisbane, Australia

- Assisted with project processes for the development of privately owned, low-impact purpose built ecotourism facility infrastructure on national parks in Queensland. - Project managed successfully the evaluation processes for multiple ecotourism projects.- Liaised with external departments and professional contractors on policy direction and worked closely to produce documentation for progression of ecotourism projects. This also included liaising with external auditing consultants on… Show more - Assisted with project processes for the development of privately owned, low-impact purpose built ecotourism facility infrastructure on national parks in Queensland. - Project managed successfully the evaluation processes for multiple ecotourism projects.- Liaised with external departments and professional contractors on policy direction and worked closely to produce documentation for progression of ecotourism projects. This also included liaising with external auditing consultants on probity issues and requirements.- Participated in a diverse range of evaluation panels including: Queensland Outdoor Recreation Federation photograph competition, procurement services, recruitment and ecotourism facility applications.- Contributed to high level documentation including: evaluation reports, tourism cabinet committee papers, ecotourism steering committee reporting templates, media releases, ministerial briefing notes, procurement services, recruitment, Destination Q action plan direction paper, ecotourism plan and Global Eco advertisements.- Coordinated statewide interdepartmental meetings for multiple ecotourism projects.- Drafted presentations and speeches for senior managers. Show less

Brisbane, Australia

- Assisted in development of project plans for the declaration of the Cooloola Recreation Area.- Consulted with staff to determine requirements for amending the Recreation Areas Management Regulation 2007.- Led the preparation of drafting instructions in consultation with the Office of Parliamentary Council and staff. - Led the preparation of the authority to forward subordinate legislation cabinet submission for lodgment to Cabinet.- Led the preparation and completion of the… Show more - Assisted in development of project plans for the declaration of the Cooloola Recreation Area.- Consulted with staff to determine requirements for amending the Recreation Areas Management Regulation 2007.- Led the preparation of drafting instructions in consultation with the Office of Parliamentary Council and staff. - Led the preparation of the authority to forward subordinate legislation cabinet submission for lodgment to Cabinet.- Led the preparation and completion of the Executive Council documentation for Governor-in-Council approval.- Drafted Ministerial briefing notes and cabinet submissions for approval by senior management.- Developed draft management plans for internal and external consultation.- Developed implementation strategies in consultation with key stakeholders.- Advertised the intent to prepare and review management plans in various communication channels.- Updated and produced web pages for public advertising of the intent to prepare management plans and/or draft management plans.- Led the production and completion of numerous protected area management statements.- Developed, reviewed and updated planning processes (e.g. management plan template, technical guide, standard operating procedures) for protected areas of Queensland. - Consulted with other Government agencies, Aboriginal and Torres Strait Islander groups, industry groups, professional organisations, community groups and other key stakeholders in relation to protected area planning projects.- Liaised with Smart Service Queensland coordinators to arrange communication strategies for public consultation.- Liaised with Client Communication and Information in relation to advertising, editing and communication material.- Supervised and mentored two graduates and assisted with completing work programs.- Facilitated park folio workshops for a range of western protected areas. Show less

Brisbane

- Updated, reviewed and coordinated ministerial and executive correspondence items (i.e. possible parliamentary questions, briefing notes, estimate briefs, response to Minister’s office queries, community briefs, media enquiries, Director General and Minister action register) with regional staff and senior Directors on a range of topics including: dingoes, marine vessels and marine parks. - Drafted new policy and procedures on the audit of marine vessels, vessel operation audit processes… Show more - Updated, reviewed and coordinated ministerial and executive correspondence items (i.e. possible parliamentary questions, briefing notes, estimate briefs, response to Minister’s office queries, community briefs, media enquiries, Director General and Minister action register) with regional staff and senior Directors on a range of topics including: dingoes, marine vessels and marine parks. - Drafted new policy and procedures on the audit of marine vessels, vessel operation audit processes and new structural flowcharts. - Analysed and finalised reporting on all Queensland Parks and Wildlife Service vehicles that were to be relinquished to meet savings targets.- Liaised with internal staff to produce new marine information for departmental websites on marine vessels across the state including: vessel audits, risk assessments and safety management systems.- Liaised with external departments on lease back options on marine vessels.- Attended monthly Regional Manager meetings and compiled and distributed minutes. Show less

Brisbane, Australia

- Compiled information relating to protected area management plan/statement progress for the Department of Environment and Resource Management weekly and monthly reports.- Communicated with senior management to respond to enquiries on protected area management policy direction.- Assisted the Planning Services Manager with tasks relating to ministerial and executive correspondence items, media enquiries and planning processes. - Investigated and rectified budget issues for the… Show more - Compiled information relating to protected area management plan/statement progress for the Department of Environment and Resource Management weekly and monthly reports.- Communicated with senior management to respond to enquiries on protected area management policy direction.- Assisted the Planning Services Manager with tasks relating to ministerial and executive correspondence items, media enquiries and planning processes. - Investigated and rectified budget issues for the Planning Services Unit and liaised with Senior Finance Officers to reconcile monthly budget requirements. Show less

Brisbane, Australia

- Assisted with the development of various operational policy documents (e.g. Domestic animals kept by staff in protected areas policy and guide, hearing and assistance dog policy). - Liaised with web publishing team and Eco-steps coordinators to upload documents on the departmental website.- Consulted with internal and external stakeholders, District Managers, rangers, various officers throughout the state on current policy issues.- Created, reviewed and updated policies… Show more - Assisted with the development of various operational policy documents (e.g. Domestic animals kept by staff in protected areas policy and guide, hearing and assistance dog policy). - Liaised with web publishing team and Eco-steps coordinators to upload documents on the departmental website.- Consulted with internal and external stakeholders, District Managers, rangers, various officers throughout the state on current policy issues.- Created, reviewed and updated policies, procedures and guidelines.- Prepared high level correspondence such as briefing notes and memos.- Assisted with the review of various pieces of legislation and drafting of delegations. Show less

Brisbane, Australia

- Project led the ‘Living the Queensland lifestyle policy’ pony clubs project which required Geographical Information Systems knowledge of locating all pony clubs in Queensland and highlighting new sites.- Consulted with team members on a regular basis to assess the direction of the pony clubs project.- Assisted with the infrastructure audit of the South East Queensland Forest Agreement/Wet Tropics tenure transfer. - Researched and collated information on a State Forests project.… Show more - Project led the ‘Living the Queensland lifestyle policy’ pony clubs project which required Geographical Information Systems knowledge of locating all pony clubs in Queensland and highlighting new sites.- Consulted with team members on a regular basis to assess the direction of the pony clubs project.- Assisted with the infrastructure audit of the South East Queensland Forest Agreement/Wet Tropics tenure transfer. - Researched and collated information on a State Forests project. - Assisted in the first round of advertising for draft protected area management plans.- Consulted with various key stakeholders.- Prepared correspondence such as briefing notes, letters and advertisements.- Produced flowcharts in Visio for work processes. Show less

Brisbane, Australia

- Maintained budget spreadsheets, payment of invoices and purchase orders. - Maintained databases for development applications and exemption certificates.- Prepared permits via the department’s intranet site.- Collated information for Freedom of Information requests taken from the public.- Organised, copied, collated and distributed agendas for the Queensland Heritage Council, Development Committee and Heritage Register Advisory Committee meetings.Executive Assistant to… Show more - Maintained budget spreadsheets, payment of invoices and purchase orders. - Maintained databases for development applications and exemption certificates.- Prepared permits via the department’s intranet site.- Collated information for Freedom of Information requests taken from the public.- Organised, copied, collated and distributed agendas for the Queensland Heritage Council, Development Committee and Heritage Register Advisory Committee meetings.Executive Assistant to Queensland Heritage Council and Development Committee members.Coordinated travel and accommodation for Council Committee members.- Assisted the Site Registrar with public enquiries regarding Heritage Registered places and how to navigate through the Cultural Heritage website.- Supplied information to external customers regarding development applications and meeting outcomes.- Coordinated meetings, seminars, catering and room bookings.- Updated policy and procedure manuals.- Prepared correspondence such as memos, faxes and letters. Show less

Brisbane, Australia

- Compiled internal training manuals for the design and maintenance of insurance notices.- Generated new insurance notice templates using a design tool called Scriptura.- Analysed new templates through an IT test environment.- Compared, proof-read and edited documents.- Consulted with IT and Suncorp staff to resolve template issues.- Updated quality procedure manuals.- Audited customer mail packs.- Liaised with the motor and home departments for reordering of stock.

Edinburgh, United Kingdom

Provided high level administrative support services for two senior marketing managers with duties that included: calendar management; scheduling meetings; screening phone calls; creating presentations; monthly budgeting; proof-read marketing material; ran errands; booked car parking; answered phones; ordered stationery and generated correspondence.

Bachelor’S Degree, Marine And Wildlife Biology

Certificate In River Health Assessment, Ausrivas Course

Bachelor Of Applied Science (B.A.Sc.), Environmental Health

Queensland Certificate, Clerical And Administrative Practice

High School