Susan Heath Email & Phone Number

Portland, Oregon Headsquarters - Remote Employee

Quality Assurance for development of Cloud & Mobile construction project management software in Agile/Scrum environment.Trained Customer Support and Professional Services staff on functions of web-based construction project management software. Performed functional, compatibility, regression and performance tests of both a new Mobile App and a web-based construction project management (CPM) software on multiple platforms. Plus some UAT.Tested the integration of both CPM and the Mobile App with the enterprise system.Embraced change from Waterfall to Agile development methodology working with separate teams of two developers for the Mobile App and CPM.Managed defect tracking from identification, replication, documentation, functional, and regression testing.Worked with geographically dispersed teammates.Experience with participating in daily Scrum, Sprint PlanningViewpoint Awards• Spot Award for identifying knowledge gap and writing documentation to teach Customer Support and Professional Services how the web project management system functions• Manager’s Award for effort which allowed the web construction project management software to be released on-time

Overland Park, Ks

Oversaw training and usage of Construction Project Manager (CPM) by 8 beta customers in order to give feedback to developers and management, followed by designing a web-based training curriculum to use as the trainer of CPM clientsTrained all new construction company clients via the Web on use of CPM which included Critical Path Scheduling, Project Management, and interfaces with Construction Accounting software.Wrote online Help, Audio/Visual Tutorials, Installation & User Manuals, Tool Tips, and Client Training Plans for CPM and accounting interface utilities. Also wrote news releases and customer success stories for company web site.Project Liaison with Customers for adding new modules – Bidding/Estimating, Change Orders, Field Orders, and Submittals.Sole QA Analyst engaged with a three person developer team to test CPM, a SaaS construction project management and scheduling system built with ASP.NET and SQL Server. We went from concept to production in six months. The system was used by general contractors, subcontractors, and developers to manage their projects. Performed functional, compatibility, performance and regression testing on CPM’s Bidding, document management, field reporting, scheduling and budgeting to ensure compliance with customer requirements.Tested integration of CPM with accounting software (Sage Master Builder, Sage Timberline and QuickBooks).Tracked software enhancement requests from clients; demoed beta of enhancements to clients to get Functional Acceptance; tested new features; regression tested each release, wrote release announcements for clients & updated online Help (Approximately 8-9 releases per year).Participated in product design reviews to provide input on customer functional requirements, product design, usability, and training & testing implications.

Overland Park, Ks

Supervised home health care software training staff of 4 full-time and 2 part-time trainers. Moved 25% of the training to Virtual Classroom using WebEx to cut down trainer travel time and costs (Synchronous Web Training).By marketing continuing education classes at Headquarters to customers via email and web site, increased class revenue by 80% ($24,375) in 7 months.

Overland Park, Ks

CareerConnections purchased by BrassRingContinued same duties as VP of Implementation & Training

Overland Park, Ks

Trained Career Center staff of 116 colleges & universities on web-based SQL college campus recruiting scheduling, resume writing and database management software. Designed and implemented Training Plan to enable training over Internet, which required less Training Staff and travel, thus cut costs to improve profit.Technical Writer of searchable software Help files with RoboHelp and Camtasia Web Training TutorialsPlanned and conducted 12 Annual Regional Training sessions throughout the country to provide re-training, spotlight new software features and inform clients of company’s future direction with software and services for over 300 people.Moved all training handouts to the Web for easy client access.Supervised the conversion of 132 colleges from windows to web-based software.Tested software for Quality Control and verification of documentation. Arranged annual usability testing of software in the fieldProvided product training for all new employees

Overland Park, Ks

• For startup company - sold, customized and installed software, then trained clients on-site across the US.

Ms, Consumer Economics & Communications

Ba, Public Relations / History