Susan Hoffman Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Managing & Leading Organizations Management of Information Technology

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Responsible for management / oversight of company employee intranet entailing site and content redesign, migration of content from SharePoint 2007 and 2010 environments to SharePoint Online (O365). Partnered with O365 global administrator to establish environment and provision employee base to support the employee intranet. Provide oversight of defined Enterprise Collaboration product releases and rollout schedules.Responsible for effectively communicating key features / functionality for the productsProvide management / oversight for 3rd party vendor relationships in the Enterprise Collaboration space.

Cincinnati, Oh, Us

Responsible for management / oversight of voice and collaboration services including MS Exchange and MS Lync platform for employee base.Responsible for management / oversight of desktop enablement, application publishing, mobile device management and provisioning services / onboarding for employee base.Liaison with various suppliers providing services within the voice, collaboration services, desktop enablement, application publishing, and mobile device management arena.Provided administrative duties including performance / salary management and career development for a team of 25 individuals. Supported engagement with offshore partner for managing routine / operational efforts within the various domains.

Cincinnati, Oh, Us

Responsible for management / oversight of in-house developed Enterprise Content Management (ECM) applications to assist with policy and claims processing. Responsible for management / oversight of administration of FileNet Panagon and P8 production environments. Liaison with various suppliers providing services within the ECM environment. Provided administrative duties including performance/salary management and career development for a team of 16 individuals. Also responsible for budgetary duties for the team > $1.5M.

Cincinnati, Oh, Us

Responsible for management / oversight of IT Services IT Risk & Compliance program. Acted as liaison and coordinated audit information requests for internal and external audit teams. Provided oversight for self-audit program testing various IT controls, supported business applications, and legal hold / ediscovery procedures. Provided administrative duties including performance/salary management and career development for a team of 7 individuals. Also responsible for budgetary duties for the team.

Cincinnati, Oh, Us

Developed self-audit program for the IT Services department, conducted self-audits on key internal control requirements, provided CIO with formal reporting of self-audit results. Partnered with Internal Audit team to develop and facilitate Internal Controls awareness for IT department. Coordinated SOX 302 reporting for IT Services department. Developed and managed process to track progress towards compliance of open audit issues / findings. Provided monthly status report to CIO. Evaluated and procured security firms to conduct third party assessment. Partnered with external firms to conduct external penetration testing of the IT infrastructure and application vulnerability testing on existing business applications.

Cincinnati, Oh, Us

Led significant project to remove update access to production data from over 400 IT user accounts. Partnered with Chief Security Officer, Internal Audit, and key subject matter and technical experts to ensure the project was appropriately defined, planned, executed, and reported. Partnered with process specialists to develop a new process for IT staff to follow when update access to production data is required ensuring appropriate management review. Led project to develop and implement an application change management process that met IT general controls. Implementation included monitoring activities to ensure compliance with IT general controls.

Cincinnati, Oh, Us

Responsible for asset management support for 20 externally and internally facing company websites. Managed the application life cycle of each asset which included managing total cost of ownership for the assets, determining opportunities for existing assets, and defining a strategy for each asset.Provided project management for a corporate initiative to develop an online directory of Company products and services for employees.Provided administrative duties including performance/salary management and career development for a team of 5 individuals. Also responsible for budgetary duties for the team.

Cincinnati, Oh, Us

Led effort to convert a high profile system from a non-compliant year 2000 system. Responsible for business requirement definition, data modeling, data conversion plan, and design of a client/server system. Enhanced existing mailing system to be utilized by multiple applications. Enhancements included user-controlled options, generic extract files, and modular and reusable code. Led project to implement a Dividend Reinvestment Plan statement for in-house securities transfer system. Developed program specifications, led small team of developers, and managed the project to completion. Member of project team responsible for implementation of a third party client/server policy writing system. Primarily responsible for analysis of the current risk eligibility system and development of the new underwriting rules for automobile line of business. Led development effort of a standalone new business submission log that interfaced with the legacy policy writing system. The system provided online validation and calculations.

Lean Principles Certification

Master Of Organizational Leadership

Masters In Organizational Leadership

Msol, Organizational Leadership

Bba, Information Systems