Susan Howard Email and Phone Number

A highly experienced and enthusiastic Senior Executive with a proven track record in the facilities services industry, I am proactive, highly motivated, and dedicated to delivering the highest standards of quality in every project. As an Operations Director, I work closely with the Executive Board to develop and implement long-term operational strategies that align with company objectives, driving success and growth.My skill set includes:🥇Leadership: Expertise in leading and inspiring diverse teams, fostering a collaborative and high-performance work environment.🥇Strategic Planning: Developing and executing strategic plans that drive operational efficiency and support business goals.🥇Process Optimization: Identifying and implementing process improvements to enhance productivity and reduce costs.🥇Resource Management: Efficiently managing resources, including personnel, equipment, and budget, to ensure optimal utilisation.🥇Risk Management: Proactively identifying and mitigating potential risks to ensure smooth operations and business continuity.🥇Performance Metrics: Establishing and monitoring key performance indicators (KPIs) to track progress and drive continuous improvement.🥇Change Management: Leading organisational change initiatives to adapt to market trends and business needs.🥇Negotiation: Skilled in negotiating contracts and agreements to achieve favourable outcomes for the business.🥇Budgeting: Expertise in budget planning and financial management to maintain cost control and profitability.🥇Customer Service: Ensuring high levels of customer satisfaction through excellent service delivery and problem resolution.🥇Problem Solving: Strong analytical and critical thinking skills to address complex challenges and find effective solutions.🥇Sales: Driving sales growth through strategic planning and execution.With a strong background in business administration, management, and operations, I hold a Bachelor's Degree from the University of Ulster.