Professional SummarySenior user researcher and consumer experience strategist adept at utilizing qualitative and quantitative methodologies, in conjunction with User Centered Design principles and Design Thinking techniques to uncover data based insights that empower and help guide product teams’ business goals and decisions. Skilled at uncovering end-users’ task objectives, unmet needs, and pain points, to tell the story of what, how, and why behind behavior and latent desires. Holistically examine all touch points to ensure a cohesive and consistent experience that boosts adoption, usage, and satisfaction.Motivated and proactive self-starter with strong leadership skills. Results oriented. Flawlessly execute business goals on time and on budget. Effectively communicate and collaborate with multidisciplinary teams, stakeholders, and vendors. Excellent writing and presentation abilities. Seeking a role within a fast paced, innovative organization whereby I may contribute my skills and experience to help further the organization’s growth and continued success.Skills & Methodologies• Interviews, focus groups, participatory design, generative & foundational research• Ethnographic fieldwork, site visits, contextual inquiry, personas & profiles• Competitive & expert evaluation, cognitive walkthrough, card sorting• Scenarios, task analysis, user stories, user journey blueprints, service mapping• UserZoom, usertesting.com, Opinion Lab, Foresee, Qualtrics, NPS, UX metrics, SUS methodology• Usability Studies: concept, evaluative, iterative/RITE, summative & benchmarking