Susan Irvine Email and Phone Number

My role as Project Manager is flexible and challenging, working to tight deadlines. Key Projects that I have worked on from the initial bid stage through to mobilisation and operation include the delivery of 10 Community Fire Station for Staffordshire Fire and Rescue Service, delivery of Liverpool Central Library and Archive PFI through to its current phase and a number of LIFT schemes in the North West.ResponsibilitiesResponsible for project managing various PFI and LIFT schemes, from the construction phase through to operational phase, ensuring the quality of build, design and construction of the schemes. Ensuring all contractual, financial and operational obligations are met, and successful mobilisation is achieved from the service commencement date.Responsible for the narrative provided for PFI Bids from the initial Presentation Days through to the relevant stages from PQQ stage to Financial Close.Attending Design Team Meetings and Site Progress Meetings.Preparing and completing Presentations on PFI Bids.Supporting other FM colleagues with bids and presentations as required.Preparing Cleaning Schedules and the associated Risk Assessments, Method Statements and COSHH Risk Assessments.Account Manager for Sale Waterside PFI, Cofely being the 100% shareholder.

I was Assistant Bid Manager working on the bid from Preferred Bidder to Financial Close on a PFI to deliver 16 new police stations for Greater Manchester Police. I then went on to Mobilise these new stations, decanting from 110+ existing facilities to the new buildings.I then went on to manage the Contract until the time I left to seek a new challeng as a Project Manager with my current employer.

The Greater Manchester Police Accommodation PFI was one of the first contracts within the UK, providing both hard and soft facilities management to a UK Police Force. Responsibilities:First point of contact for all service provision issues, contractual, staffing, performance and budgetary issues.Manage the delivery of services within budget, managing monthly profit and loss reports.Attendance and reporting function at the client contractual service delivery meetings, highlighting issues, performance deductions, adherence to SLA's and KPI's.Build relationships with "customers" always adding value to services ensuring a beneficial long-term relationship. Cultivate and maintain advantageous internal relationships, working along side other members of the team to ensure the client receives a holistic and positive service. Produce, organise and maintaining a operational plan for the contract, monitoring performance against the plan and compiling regular reports to the General Manager.Deal effectively and efficiently with client requests for service and maintenance ensuring a timely response and a high standard of delivery.Delivering staff resources on a 24 hour seven day a week basis over multiple sites ensuring that contractual requirements are being met at all times .Recruitment of all staff. Supervision and proactive management of all staff, including the management of annual leave, expenses, absence, sickness, overtime, uniforms and ensuring that company procedures are followed.To ensure the development and motivation of the staff by holding regular progress review meetings for the different services, identify any actions that could be taken to benefit both the company and the staff e.g. staff retention, job satisfaction, career progression, etc.

The New Project Team within the Employment Agency was a first of its kind, working to support the target communities and offer them a path toward gaining employment. Target communities included ethnic and religious minorities, disabled people and vulnerable young adults.Responsibilities:Set up effective new procedures for a Central Government initiative.Work with the new team to look at ways of promoting the initiative to the target communities.Work with the local teams who would be supporting their own communities.Liaise with local contractors for their support in offering training for the target communities.Attend weekly review meetings with the Team Leader.Meet with local community leaders to support them and work with them in promoting the initiative.

Manage the services across the two new buildings at their Northern Operation.Prepare and present high quality reports/presentations to Directors and the Client.Prepare annual budgets and monitor the P&L for the Project.Liaise with Contractors and set up Contracts. Manage and lead a team of locally based staff, motivating them to improve performance and minimising staff attrition.

Manage the operation of the Seat Sales unit at the Northern Operation.Ensuring bookings correct, payment received and travel documents issued correctly and within ticketing deadlines.Prepare and present high quality reports/presentations to Directors.Customer Complaints.

Manage and lead a team of 20-25 Seat Sales staff, motivating them to meet individual and team targets, improve performance and minimise staff attrition.Staff training for the team and all new starters.Prepare and present high quality reports/presentations for monthly Team Meetings.Take over difficult calls from travel agents and/or members of the public.