Susan Springer Email & Phone Number

Fayetteville, Ar, Us

United States

Consulting focused on local clients with an emphasis on women- and minority-owned businesses. I use my experience to move my clients toward the next step in their success by guiding them through material improvements. • Redesigned personnel policies and procedures, decreasing the administrative burden and improving overall staff morale at no additional cost. This resulted in the ability to retain key staff and put the organization above-market for its hiring area. Other procedural and policy changes substantially mitigated operational risk.• Redesigned BOH structure for a micro start-up to save several thousand dollars a year.• Enhanced customer service and data privacy standards in order to open a lucrative new market. Acquisition of a client in this new market resulted in 27% revenue increase over two years.• Created low cost, scalable business development tool successfully replicated by the start-up owner, resulting in the immediate addition of a client.

United States

Global Benefits subject matter expert serving Solidigm Technology, in the process of establishing its HR systems immediately following spin-off. Remit to stand-up viable long-term solutions in a few months' time. Overall responsibility for APAC entities and implementation of enterprise-wide reward vendors.• Implemented all enterprise-wide benefit and reward vendors. • Member of Implementation Team for Workday. Partner for HRIS in identifying and resolving data and file transfer issues on both US and Global benefit and reward platforms.• Implemented the ERP system relative to the APAC entities; designed and executed workarounds as dictated by launch time. • Drove establishment of retirement plans for Taiwan and Japan.• Introduced flexible time off in APAC.• Ran relationships with APAC benefit vendors and brokers.

Canonsburg, Pennsylvania, United States

This was a contract-designed role undertaken as a statutory employee; a leader in pharma/health care industry rapidly expanding through non-organic growth. There were four primary components to this role: Responsible for implementation and integration of Global Benefits and the delivery of the Global Benefits Wellness philosophy. Accountable for the accelerated development of the US Benefits Director to assume a Global Benefits management role. Oversight of the US Benefits Team with accountability for all benefits-related activities in the company. Leading the Benefits stream in corporate transactions. • Actualized the Global Wellness philosophy working through site-level HR. • Rolled out a multi-pronged US Wellness program that consistently met hard and soft targets, exceeding best case enrollment estimates and increasing preventative service claims by four percent in the first year.• Led harmonization of a global acquisition covering 30+ countries and 4,000 employees. Country populations ran from two-person sales teams to large manufacturing facilities. • Drove implementation of the company’s first comprehensive global plan inventory and database usable by Benefits and Finance. I added functionality making the system usable as a country-level benefits primer. This expanded its utility for Finance and created functionality for HR.

London, England, United Kingdom

Member of internal consultancy for the world’s second largest mining company; responsible for policy development, benefit strategy, local business support, and providing briefing papers, advice, and gatekeeping for the UK-based Global Total Rewards Committee; subject matter expert for domestic and global corporate transactions. Ran benefit stream global integration for a $38bn acquisition covering 30,000+ employees in 50 countries.• Crafted repeatable processes to optimize results and navigate country-specific legal requirements saving an average of 60% of external Benefits-related legal and consulting fees per transaction.• Led consolidation of Benefit auditors by running a global tender; fees reduced by $355k per year.• In the face of public tragedy that risked company reputation, quickly and seamlessly mitigated reputational damage, designing a 25-year survivors’ plan for the impacted indigenous population. Acted as Secretary to the fiduciary committee.• Designed the Global Retirement Plan strategy and implemented it in concert with country leadership.• Created a governance framework for use by both HR and Benefits; these were formally adopted as the global standards.• Selected by a US-business unit as a management trustee for its new Retiree Medical VEBA for Union employees. Led management trustees and co-led the full Board with the Union's national representative. Materially improved the relationship between the business-unit and Union. • Developed and executed change management communications to introduce a major change in Retiree Medical Benefits for US Union employees. High satisfaction response with no negative feedback reported by the Company.

Salt Lake City Metropolitan Area

Director of the US Shared Services Benefits Administration function, supervising a team of nine employees; responsible for in-house administration of Defined Benefit Pension Plans and COBRA and outsourcing of Health & Welfare, 401(k), and other benefits. Directly accountable for process improvement, compliance, vendor selection and management, and consultant relations; adviser and Secretary to the US Benefits, Investment and Retirement Committees.• Developed a model of governance and fiduciary training that both strengthened ERISA compliance and streamlined decision-making for the Committees; high satisfaction ratings.• Successful change management exercise to move 3,500 non-union employees from a traditional pension plan to a cash balance plan, with one-time choice. Exceeded enrollment expectations and matched financial modeling on elections at the participant-level. No resulting unionization pressure from employees, then a company priority,• Implemented HRIS system (SAP) with existing Benefit program and implemented new Benefit programs in existing system (PDS, ADP, Ellipse, SAP), including inbound & outbound interfaces.• Raised service standards, improving processes and increasing team morale, impacting work across the client base, elevating the participant experience while providing superior service with cost efficiency to business-unit clients. Our efforts resulted in our business-unit clients awarding our team additional discretionary lines of service, redounding to the financial and reputational benefit of the overall US Shared Services organization.• Led Benefits stream for US corporate transactions including divestiture-related change management activities for retained employees.• Saved $150,000 over three years by performing most Benefits due diligence for corporate transactions in-house.• Eliminated certain outsourcing, achieving 9.4X ROI and no staff or other cost increases.

Jd, Law

Bachelor Of Business Administration - Bba, Finance