Susan Keller is a Accomplished Multi-Unit Leader and Strategic Operations Leader at Eastern National. Colleagues describe them as "Susan is a wonderfully inspiring leader. She is patient, understanding, gives open and honest feedback, and carries a positive attitude that is contagious with colleagues and customers alike. Susan really fostered a collaborative, fun-spirited, authentic environment at Peet's Evanston that made a material difference in our team's performance. Our customers appreciated our attention to detail and genuine quality service-- these standards no doubt stemmed from Susan. I am certain Susan will continue to inspire her colleagues and so impressed with her leadership qualities."