Susan Karnak Email and Phone Number

Led Anthology of Farmington Hills to achieve 29 move-ins within the first thirty days of opening.Exceeded year one budgeted occupancy by 43% to achieve 84% occupancy at the end of first year.Achieved top level of new development milestone bonuses each and every quarter.Jewish Hospice and Chaplaincy, Patient Advocate Hospice Hero Award February 2023Anthology Senior Living GOAT Award, Greatest of All Time Sales Leader November 2022Develop and oversee all marketing and sales… Show more Led Anthology of Farmington Hills to achieve 29 move-ins within the first thirty days of opening.Exceeded year one budgeted occupancy by 43% to achieve 84% occupancy at the end of first year.Achieved top level of new development milestone bonuses each and every quarter.Jewish Hospice and Chaplaincy, Patient Advocate Hospice Hero Award February 2023Anthology Senior Living GOAT Award, Greatest of All Time Sales Leader November 2022Develop and oversee all marketing and sales functions for Assisted Living and Memory Care that first welcomed residents in April 2022.Monitor competitors and maintain relationships with industry influencers.Develop and implement strategic marketing plans, including events and gift drops to engage referral sources, community leaders and prospective residents and their influencers.Conceptualize, plan and execute events for both lead generation and referral nurturing.Consistently collaborate with all Directors to include them in the sales process as well as ensure resident satisfaction and retention. Show less

Managed the occupancy process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual. Worked with the prospective resident, family members and key influences (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. Responsible for the professional handling of all incoming inquiries. Managed all information relating to the prospective… Show more Managed the occupancy process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual. Worked with the prospective resident, family members and key influences (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. Responsible for the professional handling of all incoming inquiries. Managed all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contact in the Leads Management System. Promoted the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate. Provided to the Sales Director and Executive Director marketing planning information about opportunities or challenges, to be used in the development of strategies for maintaining optimal occupancy levels. Assisted team members to do the same. Show less

Day to day agency lead to the client supporting all ideation, planning, execution and reporting processes. Integration and communication support to all GM field personnel. Integration support to all internal workgroups and external agency partners. Procurement services including scope of services identification, RFP development, vendor solicitation/negotiation/contracting/payment required for all direct test drive execution related services. Staffing oversight including establishing and… Show more Day to day agency lead to the client supporting all ideation, planning, execution and reporting processes. Integration and communication support to all GM field personnel. Integration support to all internal workgroups and external agency partners. Procurement services including scope of services identification, RFP development, vendor solicitation/negotiation/contracting/payment required for all direct test drive execution related services. Staffing oversight including establishing and execution of staff securement, training, management and compensation. Vehicle management including the vehicle identification, procurement, shipment and storage for all associated programs Show less

KITCHEN MANAGER, STARFISH FAMILY SERVICESSeptember 2012-presentResponsible for the preparation and serving of meals to 65 students at Westwood Head Start. Manage all kitchen purchases within budget. Maintain and submit all kitchen records and federal reimbursement forms. Make changes and substitutions to the menu as necessary to ensure federal requirements allergies and dietary restrictions are met. Added duties routinely assigned by Site Leader; designated director when site leader… Show more KITCHEN MANAGER, STARFISH FAMILY SERVICESSeptember 2012-presentResponsible for the preparation and serving of meals to 65 students at Westwood Head Start. Manage all kitchen purchases within budget. Maintain and submit all kitchen records and federal reimbursement forms. Make changes and substitutions to the menu as necessary to ensure federal requirements allergies and dietary restrictions are met. Added duties routinely assigned by Site Leader; designated director when site leader is away, data entry, classroom assistant, record management, file audits. Show less

Licensed Property and Casualty Insurance Agent. Created marketing presentations for new and renewing policies for business clients. Quoted automobile and homeowners insurance through multiple markets and presented competitive proposals to potential clients. Created and managed promotions through social media outlets.

Licensed Real Estate Agent. Constantly developed new and innovative ways to attract buyers and sellers. Created and executed business’s mass market and customer direct mail marketing campaigns. Implemented and maintained a monthly email newsletter. Conducted online marketing of businesses for sale on various trade websites. Created and managed promotion through social media. Identified a need for an effective means of presenting features of listings to potential buyers, implemented and… Show more Licensed Real Estate Agent. Constantly developed new and innovative ways to attract buyers and sellers. Created and executed business’s mass market and customer direct mail marketing campaigns. Implemented and maintained a monthly email newsletter. Conducted online marketing of businesses for sale on various trade websites. Created and managed promotion through social media. Identified a need for an effective means of presenting features of listings to potential buyers, implemented and maintained Power Point presentations. Maintained Excel spreadsheets of current, pending and sold listings. Show less

Managed 28 team members at 3 different locations. Created and implemented advertising, sales specials, employee training and incentives to increase overall sales 42%-58%. Created and implemented a training program and commission schedule targeting the most profitable segment of the business, product sales from 5-8% to 32%-36% of total sales. Responsible for retail purchasing. Negotiated with vendors to achieve pricing as much as 45% below wholesale. Managed day to day operations