Susan King Email and Phone Number

Provides Lean-Agile leadership and direct support to product leaders, customer success team and scrum teams. Coaches and develops high performing teams that focus on delivering high value products and outcomes *Coaches teams and leaders*Provides enterprise coaching and training for business agility and agile leadership *Fosters a continuous learning environment*Monitors effectiveness of agile teams through metrics, lessons learned, retrospectives and delivery outcomes *Develops processes for software development*Leads teams in root cause analysis and lean process improvement*Mentors product owners and product managers*Ensures delivery team outcomes are related strategic business outcomes*Supports product portfolio *Acts as agile delivery lead as needed*Acts as Scrummaster as neededAccomplishments: *Built highly performing scrum teams with a mix of experienced and inexperienced team members*Reduced development cycle time through training and coaching*Implemented Jira for software developers and product management*Led organization in value stream mapping activities

Provided enterprise-wide Lean-Agile leadership and coaching for a transformation and ERP implementation project. *Built Lean-Agile Center of Excellence (LACE)*Planned SAFe implementation for enterprise*Coached Agile, SAFe and Lean practices enterprise-wide*Mentored Scrum Masters*Implemented Lean Portfolio Management practices*Conducted Value Stream Mapping and Kaizen events*Fostered a continuous learning environment *Engaged with teams at a tactical and strategic level*Also served as Scrum Master and Lean Leader

Managed agile testing strategies, processes, tools and testing engineers for a digital sales and trader banking application for commercial clients.*Scrum / Agile Expert *Managed onshore and offshore QA testers *Managed QA agile process for project*Test execution for functional, non-functional, and integration*Provided guidance for UAT*Defect management for sprints and releases

Managed a team of business analysts responsible for Salesforce /ERP implementationThe scope included BR, FDS, UML, FR, NFR for order management, finance, manufacturing and sales CRM. The goal of the project was to implement an ERP integrated to Salesforce. Partnered with IT, business leaders, key stakeholders and external vendors to document and manage requirements. Accomplishments: *Participated in process to evaluate and select the final software and implementation vendor*Participated in process to re-engineer processes for business transformation

Ensured quality for a contact center using lean methodologies and adherence to ISO 9002 documented procedures.*Experienced in Call Center Operations*Led Kaizen events: Re-engineered processes for business transformation *Managed Training / Quality and Dispute Resolution Teams*Managed Voice of the Customer Team and trended feedback for improvement opportunities*Managed Corrective Preventive Action team to resolve process issues and implement improvement*Created procedural documentation and ensured center compliance*Managed Lean implementation activities *Responsible for training for 115 employees